Hi, I’m
Khalid Hussain
Corporate Sales & Logistics Operations
Mississauga,Ontario
The People can, at best copy your creation, not your creativity.
Summary
Dedicated Sales & Operations management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to contribute to the organization's success.
Overview
24
years of professional experience
1
Certification
Work History
M&P Express Logistics (Muller & Phipps)
Director Corporate Business
04.2023 - 08.2023
Job overview
- Developed a business plan for 30M per annum revenues with restructuring to ensure the right people are placed in the right seats.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Designed customer segmentations to create sales channels according to revenue bands to help retain and develop potential customers.
M&P Express & Logistics (Muller & Phipps)
GM Sales & Operations & Head of Int'l Sales
10.2019 - 04.2023
Job overview
- Set roadmaps to grow profitable revenue primarily through the E-COM COD segment to overcome losses.
- Managed a team of approximately 500 including in-direct and direct reports within the region
- Transformed linehaul operations and streamlined timely arrival and departure of vehicles for on-time deliveries.
- Maximized operational excellence by mentoring personnel on industry best practices, & company procedures that have helped customer retention & satisfaction.
- Minimized claims & revenue loss
- Transformed the de-briefing process by introducing live de-briefing to increase successful delivery ratios on first attempts.
M&P Express & Logistics (Muller & Phipps)
Regional Director Corporate Sales
05.2016 - 10.2019
Job overview
- Introduced and Implemented a Sales structure in the Region.
- Incentive Policy, business strategies, increasing revenue of 8.0M/Annum & effectively targeting all revenue band customers.
- Trained and guided sales teams to maintain high productivity & performance metrics through sales mechanics.
- Achieved KPIs on individual & team levels & developed a realistic pipeline for the country to increase our market share and target SMEs.
TNT Express Shipping
National Sales Manager
12.2013 - 12.2014
Job overview
- Joined as a Key Account Manager & in 3 months got promoted to National Sales Manager, due to delivering the best team results and showing leadership capabilities.
- Negotiated and closed agreements with large customers, and monitored & analyzed performance metrics.
- Managed national sales programs and supervised [16] sales representatives.
- Represented Kuwait at international sales seminars in other countries
- Developed a realistic pipeline for the country to increase market share and target SMEs for profitable growth.
DHL Express
Strategic Account Manager
05.2012 - 08.2013
Job overview
- Built credibility & and trust to influence clients' buying decisions through strong follow-ups & and providing customized solutions.
- Won large customers using negotiating skills by identifying the explicit and implicit needs of the customers.
DHL Express Kuwait
Product Manager (Import Express)
02.2011 - 05.2012
Job overview
- Promoted to Product Manager following winning the Annual Sales Award.
- Reviewed sales, customer complaints, and new opportunities to promote this product & and achieved the highest-ever growth of 55% YOY.
- Developed product document to communicate its features to internal teams & and support them to sell this product.
DHL Express
Territory Sales Manager
07.2008 - 02.2011
Job overview
- Transferred to Kuwait at a lower position as a challenge to learn about new markets, people, & cultural exposure.
- Won runner-up salesperson award & several top quarterly awards for acquiring new business, YOY growth, & achieving sales targets.
- Managed automobile industry needs & built a great relationship.
DHL Express Pakistan
Key Account Manager
01.2005 - 12.2007
Job overview
- Improved account management by predicting potential competitive threats & outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Regained lost customers through rigorous follow-up & offering customized solutions.
DHL Express Pakistan
Territory Sales Manager
02.2003 - 12.2005
Job overview
- Portfolio of 100+ clients
- Maintained, developed & expanded territory by 45%.
- Acquired first-time buyers consistently to achieve yearly budgets.
- Migrated 100% of the customer based on the dollar billing from Pak rupees & this process has improved negotiation skills as well as analytical skills.
DHL Express Pakistan
Customer Service and Retail Executive
01.2001 - 03.2003
Job overview
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Performed dual jobs as a CSE & and as a Retail executive, which led to boosting confidence in dealing with virtual customer queries & and face-to-face walk-in customer sales queries.
Holiday Inn
Duty Manager
06.1999 - 01.2001
Job overview
- Monitored & and evaluated the performance of personnel to confirm compliance with standards.
- Booked large group stays, conferences, & other events.
- Provided exceptional service and assistance to guests upon check-in.
Education
Scholars College of Commerce
Bachelor of Arts from Arts
01.1997
Skills
- Team Management
- Strategic planning
- Staff Development
- Sales Budgeting
- Business Development Skills
- Excellent Issues resolution
- Interpersonal Communication Skills
- Account and Territory Management
- Operational Efficiency
- Salesforce Software
- Customer Acquisition
- Client Base Retention
Accomplishments
Achieved several top-performing awards throughout my professional career in an individual capacity as well as in a leadership role.
My biggest accomplishment has been the constant growth in my career in all four organizations I have worked for so far with a proven track record of several positions and gained lots of exposure, experience, and learning.
Certification
- DHL Express Best in Class training in PK.
- DHL Express Best in Class Training in Thailand.
- Essential of Business Leadership.
- Strategic Pricing Alignment and Sales Pipeline.
- Effective Sales Territory Management DHL Kuwait.
- CIS Sales Management TNT Express Dubai
- Pakistan International Airline Cabin Crew Training.
- Pakistan Institute of Management English Language Presentational skill.
Languages
English
Excellent
Urdu
Excellent
Punjabi
Excellent
Hobbies and Interests
- Traveling
- Chess & multi-sports
- Volunteering for blood donation and fundraising
Affiliations
- I keep participating in multiple charitable events of Health and Education related.
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director Corporate Business
M&P Express Logistics (Muller & Phipps)
04.2023 - 08.2023
GM Sales & Operations & Head of Int'l Sales
M&P Express & Logistics (Muller & Phipps)
10.2019 - 04.2023
Regional Director Corporate Sales
M&P Express & Logistics (Muller & Phipps)
05.2016 - 10.2019
National Sales Manager
TNT Express Shipping
12.2013 - 12.2014
Strategic Account Manager
DHL Express
05.2012 - 08.2013
Product Manager (Import Express)
DHL Express Kuwait
02.2011 - 05.2012
Territory Sales Manager
DHL Express
07.2008 - 02.2011
Key Account Manager
DHL Express Pakistan
01.2005 - 12.2007
Territory Sales Manager
DHL Express Pakistan
02.2003 - 12.2005
Customer Service and Retail Executive
DHL Express Pakistan
01.2001 - 03.2003
Duty Manager
Holiday Inn
06.1999 - 01.2001
Scholars College of Commerce
Bachelor of Arts from Arts
- DHL Express Best in Class training in PK.
- DHL Express Best in Class Training in Thailand.
- Essential of Business Leadership.
- Strategic Pricing Alignment and Sales Pipeline.
- Effective Sales Territory Management DHL Kuwait.
- CIS Sales Management TNT Express Dubai
- Pakistan International Airline Cabin Crew Training.
- Pakistan Institute of Management English Language Presentational skill.
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