Khalid Bin Salahuddin
IT Engineer
Vancouver,BC
Summary
Motivated and detail-oriented IT Support Engineer with proven experience in Level 1 IT support and helpdesk roles. Skilled in remote troubleshooting for software and application issues. Proficient in hardware and software installation, configuration, and maintenance. Strong understanding of IT service management principles (ITIL) and ticketing systems. Expertise in analyzing IT performance metrics, generating reports, and ensuring SLA compliance. Possesses strong problem-solving skills to diagnose and resolve technical issues efficiently. Excellent communication and customer service abilities to assist users at all levels. Experienced in Microsoft Office Suite, remote desktop support tools, and enterprise application troubleshooting. Dedicated to continuous learning and process improvement for enhanced IT service delivery.
Overview
3
3
years of professional experience
3
3
Languages
Work History
IT Support Engineer
DurontoSoft
07.2021 - 07.2023
- Providing technical assistance to employees or clients.
- Diagnosing and resolving hardware, software, and network issues.
- Installing, configuring, and maintaining operating systems (Windows, macOS, Linux) and applications.
- Managing troubleshooting tickets via a helpdesk system.
- Managing user accounts, permissions, and access controls Performing regular system updates and patches.
- Monitoring IT infrastructure, ensuring minimal downtime.
- Configuring and maintaining email systems and collaboration tools.
- Troubleshooting LAN, WAN, and Wi-Fi connectivity issues.
- Assisting in firewall, VPN, and network security configurations.
- Working with IT teams on infrastructure improvements and system upgrades.
- Assisting with cloud computing and virtualization projects.
- Supporting business applications and integrations.
Software Developer (Intern)
Munshield
01.2020 - 06.2020
- Assisted developing test instrumentation software and its automation
- Worked in an AGILE environment for projects
- Participated in definition/development of interfaces/APIs, prototyping new concepts, develop or improve the tools already in Place
- Provided support for writing and testing software modules and integrate with other software and/or hardware components
- Supported the definition of software and or system architecture, development of software modules, and creation of associated documentation
- Helped test and debug applications software and systems that contain logical and mathematical solutions
- Maintained existing software, analyse and troubleshoot issues in Customer/Generic labs for fixing bugs and providing necessary enhancements for the IFE system
- Data analysed and visualised with python
Education
Master of Science - Computer Security and Forensic Administration
Fairleigh Dickinson University
Vancouver, BC04.2025
Bachelor of Science - Computer Science and Engineering
University of Liberal Arts Bangladesh
Dhaka06.2020
Skills
Operating Systems: Windows, macOS, Linux
Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN, firewalls
Hardware Troubleshooting: PCs, printers, servers, mobile devices
Software & Application Support: Microsoft 365, Google Workspace, SaaS applications
System Administration: Active Directory, Group Policy, User Management
Security & Compliance: Cybersecurity
Database Knowledge: Basic SQL, database backup and recovery
Ability to quickly identify and resolve hardware/software issues
Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc)
ITIL framework
Strong analytical and diagnostic skills
Excellent verbal and written communication for non-technical users Ability to work with diverse teams and customers
Software installation
Help desk support
Network troubleshooting
Remote desktop support
System administration
Extracurricular Activities
Tech Advisor (Volunteer) – Rowmari Students Welfare Associations Provide IT guidance and support to improve digital infrastructure. Assist in training members on technology tools and best practices. Help troubleshoot software and hardware issues to enhance operational efficiency. Sports Enthusiast & Team Player Actively participate in [specific sports you play, e.g., football, basketball, cricket]. Engage in local tournaments and sports events, fostering teamwork and leadership skills. Promote fitness and well-being through regular sports activities.
Timeline
IT Support Engineer
DurontoSoft
07.2021 - 07.2023
Software Developer (Intern)
Munshield
01.2020 - 06.2020
Bachelor of Science - Computer Science and Engineering
University of Liberal Arts Bangladesh
Master of Science - Computer Security and Forensic Administration
Fairleigh Dickinson University