Summary
Overview
Work History
Education
Skills
Recommendations
Personal Information
Languages
Extracurricular activities
Timeline
Hi, I’m

Khalid Bin Salahuddin

Vancouver,BC
Khalid Bin Salahuddin

Summary

Motivated and detail-oriented IT Support Engineer with proven experience in Level 1 IT support and helpdesk roles. Skilled in remote troubleshooting for software and application issues. Proficient in hardware and software installation, configuration, and maintenance. Strong understanding of IT service management principles (ITIL) and ticketing systems. Expertise in analyzing IT performance metrics, generating reports, and ensuring SLA compliance. Possesses strong problem-solving skills to diagnose and resolve technical issues efficiently. Excellent communication and customer service abilities to assist users at all levels. Experienced in Microsoft Office Suite, remote desktop support tools, and enterprise application troubleshooting. Dedicated to continuous learning and process improvement for enhanced IT service delivery.

Overview

4
years of professional experience

Work History

Durontosoft

IT Support Engineer
07.2021 - 07.2023

Job overview

  • Company Overview: Website https://www.durontosoft.com/
  • Providing technical assistance to employees or clients.
  • Diagnosing and resolving hardware, software, and network issues.
  • Installing, configuring, and maintaining operating systems (Windows, macOS, Linux) and applications.
  • Managing troubleshooting tickets via a helpdesk system.
  • Managing user accounts, permissions, and access controls Performing regular system updates and patches.
  • Monitoring IT infrastructure, ensuring minimal downtime.
  • Configuring and maintaining email systems and collaboration tools.
  • Troubleshooting LAN, WAN, and Wi-Fi connectivity issues.
  • Assisting in firewall, VPN, and network security configurations.
  • Working with IT teams on infrastructure improvements and system upgrades.
  • Assisting with cloud computing and virtualization projects.
  • Supporting business applications and integrations.

Munshield

Software Developer (Intern)
01.2020 - 06.2020

Job overview

  • Assisted developing test instrumentation software and its automation
  • Worked in an AGILE environment for projects
  • Participated in definition/development of interfaces/APIs, prototyping new concepts, develop or improve the tools already in Place
  • Provided support for writing and testing software modules and integrate with other software and/or hardware components
  • Supported the definition of software and or system architecture, development of software modules, and creation of associated documentation
  • Helped test and debug applications software and systems that contain logical and mathematical solutions
  • Maintained existing software, analyse and troubleshoot issues in Customer/Generic labs for fixing bugs and providing necessary enhancements for the IFE system
  • Data analysed and visualised with python

Education

Fairleigh Dickinson University
Vancouver, BC

Master of Science from Computer Security And Forensic Administration
04-2025

University Overview

  • Graduation with Distinction, [Spring, 2025]


University of Liberal Arts Bangladesh

Bachelor of Science from Computer Science And Engineering
06.2020

University Overview

GPA: 3.09/4.00

Skills

  • ✅ Operating Systems: Windows, macOS, Linux
    ✅ Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN, firewalls
    ✅ Hardware Troubleshooting: PCs, printers, servers, mobile devices
    ✅ Software & Application Support: Microsoft 365, Google Workspace, SaaS applications
    ✅ System Administration: Active Directory, Group Policy, User Management
    ✅ Security & Compliance: Cybersecurity fundamentals, antivirus management, access controls
    ✅ Database Knowledge: Basic SQL, database backup and recovery

    • 🔹 Strong analytical and diagnostic skills
    🔹 Ability to quickly identify and resolve hardware/software issues
    🔹 Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc)

  • Excellent verbal and written communication for non-technical users Ability to work with diverse teams and customers Strong documentation and reporting skills
  • ITIL framework
  • IT infrastructure

Recommendations

Recommendations
  • Nafees Mansoor, PhD, Associate Professor, nafees.mansoor@ulab.edu.bd, (+880) 1819242323
  • Abul Kalam Al Azad, PhD, Associate Professor, abul.azad@ulab.edu.bd, (+880) 1918332233

Personal Information

Personal Information
  • Date of Birth: 12/16/97
  • Gender: Male
  • Nationality: Bangladeshi

Languages

English
Full Professional
Hindi
Limited Working
Bengali
Native or Bilingual

Extracurricular activities

Extracurricular activities
  • Tech Advisor (Volunteer) – Rowmari Students Welfare Associations
    Provide IT guidance and support to improve digital infrastructure.
    Assist in training members on technology tools and best practices.
    Help troubleshoot software and hardware issues to enhance operational efficiency.
  • Sports Enthusiast & Team Player
    Actively participate in [specific sports you play, e.g., football, basketball, cricket].
    Engage in local tournaments and sports events, fostering teamwork and leadership skills.
    Promote fitness and well-being through regular sports activities.

Timeline

IT Support Engineer
Durontosoft
07.2021 - 07.2023
Software Developer (Intern)
Munshield
01.2020 - 06.2020
Fairleigh Dickinson University
Master of Science from Computer Security And Forensic Administration
University of Liberal Arts Bangladesh
Bachelor of Science from Computer Science And Engineering

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Khalid Bin Salahuddin