Khalid Alkhafaji
Nepean,ON
Summary
Food Delivery Driver with motivation to handle continuous driving and back-to-back orders. Meets delivery targets by knowing local roads well and uses GPS applications. Dedicated to customer satisfaction. Customer-focused as Assistant Baker 3 years of experience accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests.
Overview
5
5
years of professional experience
Work History
Assistant Baker
Farhat's Bakery
Ottawa, ON
12.2019 - 01.2023
- Assisted head baker in creating recipes and new products.
- Maintained a clean, sanitary work area in accordance with food safety regulations.
- Stocked ingredients needed for daily baking production.
- Operated ovens and other kitchen equipment safely and efficiently.
- Monitored quality of finished products to ensure they met standards set by the head baker.
- Performed routine maintenance on all bakery equipment to ensure proper working order.
- Observed all safety protocols when handling hot items from ovens or mixers.
- Organized inventory shelves to ensure that supplies were easily accessible during busy periods.
- Cleaned up spills quickly to maintain a safe working environment.
- Wrapped finished products for sale in store or delivery orders.
- Provided customer service at the counter by helping customers select appropriate items.
- Recorded sales data into the computer system accurately and promptly.
- Assisted with catering orders when needed including packing trays of pastries or desserts.
- Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
Food Delivery Driver
SkipTheDishes
Ottawa, ON
02.2018 - 11.2019
- Delivered food orders to customers in a timely manner.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Provided excellent customer service throughout the delivery process.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Inspected vehicle before and after shifts for any maintenance needs or issues.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Identified potential problems or complaints from customers and took appropriate action as necessary..
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Reported any incidents involving damage or theft of property immediately to management team..
- Delivered fresh food to customers across local area.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Carried food in insulated bags to maintain hot or cold temperature.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Navigated local streets and highways with ease using GPS system.
- Analyzed customer address to determine best route for timely delivery.
- Documented time of delivery to record completion of order.
- Maintained vehicle according to company and state safety requirements.
Education
Bachelor of Science - Accounting/Bookkeeping
University
Baghdad, Iraq06-2012
Skills
- Customer Satisfaction
- Time Management
- Safety Sanitation
- Accurate Item Scanning
- Quick Learner
- Team Oriented
- Delivery Coordination
- Flexible Schedule
- Basic Mathematics
- Safe Handling Guidelines
- Vehicle Inspections
- Map Reading And Navigation Skills
- Trip Planning
- Order Management
- Gps Navigation
- Store Organization
- Route Planning
- Time Management Skills
- Issue Resolution
- Problem-Solving
- Food Safety
- Team Development
- Inventory Counting
- Payment Processing
- Cash Register Operation
- Attention To Detail
- Accurate Money Handling
- Cleanliness And Sanitation
Languages
English
Limited
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Baker
Farhat's Bakery
12.2019 - 01.2023
Food Delivery Driver
SkipTheDishes
02.2018 - 11.2019
Bachelor of Science - Accounting/Bookkeeping
University
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