Khalid Ahmed
Calgary,Canada
Summary
I am a performance-driven professional with 8+ years of experience in banking, retail sales, and operational leadership. Proven ability to generate $1M+ annual retail sales, increase customer engagement, and lead high-performing teams in fast-paced environments. Currently pursuing an MBA in Finance at the University of Calgary and licensed in Investment Funds in Canada (IFIC). Seeking to leverage sales performance, financial product knowledge, and relationship-building skills in a banking or financial advisory role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
McDonald's Restaurants of Canada Limited
Calgary, Canada
09.2021 - Current
- Implement operational strategies that increased revenue by 25% through improved customer engagement and service execution.
- Trained employees on upselling techniques to increase revenue.
- Oversee daily operations, supervise employee performance reviews, ensure compliance with AHS safety standards, and adjust inventory through detailed sales forecasting.
- Supervised daily cash operations, financial reconciliation, and deposits.
- Partnered with technology vendors like Fujitsu to improve service opportunities, such as updating the digital menu board, troubleshooting the POS, PinPad, McDelivery, and KIOSK.
- Actively educating customers on mobile ordering, for example, ROA (Ready On Arrival), to increase customer confidence and maximize customer engagement in mobile ordering.
Technology Sales Consultant
Staples, Canada
, Canada
12.2017 - 01.2022
- Generated $85K-$100K in monthly sales revenue through consultative product recommendations.
- Identified client needs and built professional relationships, enhancing sales growth and creating new business opportunities.
- Prospected leads and negotiated deals, contributing to significant sales growth.
- Maintained accurate sales and inventory records using AS400 systems to support operational efficiency.
Banking Associate
Dhaka Bank Ltd.
Dhaka, Bangladesh
10.2014 - 09.2016
- Generated $100K-$250K in monthly sales revenue by cross-selling banking products including credit cards, savings accounts, fixed deposits, lending products, and investment solutions.
- Delivered personalized financial advisory services to retail clients, identifying financial needs and recommending appropriate banking solutions while ensuring compliance with KYC and KYP regulations.
- Built long-term client relationships by providing guidance on retirement planning, savings strategies, and lending options, improving customer engagement and portfolio growth.
- Prepared and reviewed client documentation for accuracy and compliance with regulations and internal banking policies.
Education
Master of Business Administration - Finance
Haskayne School of Business, University of Calgary
Calgary12-2028
BBA - Marketing
Northern Alberta Institute of Technology (NAIT)
Edmonton, Canada05-2021
Post-Baccalaureate Diploma - Accounting
UBC Sauder School of Business
Vancouver, BC08-2018
BBA - Accounting and Finance
American International University-Bangladesh (AIUB)
Dhaka, Bangladesh05-2014
Skills
- Retail Banking Operations
- Retail Lending & Credit Products
- Regulatory compliance
- Financial advisory
- Investment products
- Sales growth
- Client management
- Team Leadership and Performance
- Coaching
- MS Office 365
Key Career Achievements
- Increased store revenue by 25% at McDonald's through improved service execution and customer engagement strategies.
- Led and supervised teams of 20+ employees, improving operational performance and customer satisfaction.
- Implemented digital ordering education initiatives that improved customer adoption of mobile ordering platforms.
- Generated $85k to $100K in monthly sales at Staples through consultative selling and tailored client solutions.
- Consistently exceeded monthly sales targets of $250,000-$300,000 at Dhaka Bank Ltd. by promoting lending solutions and portfolio analysis.
- Managed relationships with 100+ retail banking clients at Dhaka Bank Ltd.
Certification
- Investment Funds in Canada (IFIC)
- Canadian Securities Institute
- Alberta General Insurance Level 1 (In Progress)
- Standard First Aid, CPR and AED Level A
- Canadian Red Cross
Timeline
Assistant Manager
McDonald's Restaurants of Canada Limited
09.2021 - Current
Technology Sales Consultant
Staples, Canada
12.2017 - 01.2022
Banking Associate
Dhaka Bank Ltd.
10.2014 - 09.2016
Master of Business Administration - Finance
Haskayne School of Business, University of Calgary
BBA - Marketing
Northern Alberta Institute of Technology (NAIT)
Post-Baccalaureate Diploma - Accounting
UBC Sauder School of Business
BBA - Accounting and Finance
American International University-Bangladesh (AIUB)