Khalia Brown-Carter
Sacramento
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Caregiver
Serenity Care Villa
12.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Caregiver
Jazba Care
01.2024 - 05.2024
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Customer Service Representative
24/7 Intouch
10.2022 - 01.2023
- Live chat assistant, responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Supervisor/Customer service manager
K. Bromore's Meat & Grocery
01.2022 - 10.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established strong relationships with external vendor, negotiating cost-effective contracts for the company''s needs.
Customer Service Representative
SSMC XPRESS INTERNATIONAL
01.2021 - 10.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Records Management Clerk
Sun Factory Brands Distribution Limited
06.2019 - 08.2019
- Catalogued incoming documents daily, ensuring accurate indexing for efficient retrieval later on.
- Assisted with transitioning paper-based files into digital format using specialized scanning equipment and software tools.
- Responded promptly to internal and external requests for information or documents, facilitating smooth business operations.
Records Management Clerk
Tax Administration
06.2018 - 08.2018
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Enhanced records management efficiency by implementing digital archiving and retrieval systems.
Education
High School -
Irwin High School
01.2018
Skills
- Ability to Work Under Pressure
- Computer Skills
- Ability to Multitask
- Adaptability
- Fast Learner
- Ability to Work in a Team
- Communication Skills
- Filing Skills
- Customer Service
- LiveChat
- Records Management
- Accounts Receivable
- Telephone Skills
- QuickBooks (Software)
- Post Sales
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
Timeline
Caregiver
Serenity Care Villa
12.2024 - Current
Caregiver
Jazba Care
01.2024 - 05.2024
Customer Service Representative
24/7 Intouch
10.2022 - 01.2023
Supervisor/Customer service manager
K. Bromore's Meat & Grocery
01.2022 - 10.2022
Customer Service Representative
SSMC XPRESS INTERNATIONAL
01.2021 - 10.2021
Records Management Clerk
Sun Factory Brands Distribution Limited
06.2019 - 08.2019
Records Management Clerk
Tax Administration
06.2018 - 08.2018
High School -
Irwin High School
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