KHALED YASSINE ABDELLATIF
Montréal,Canada
Overview
6
6
years of professional experience
Work history
Acura specialist
Acura De Laval
Laval
10.2024 - 05.2025
- Collaborated with clients to identify needs and recommend suitable Acura vehicles.
- Demonstrated in-depth knowledge of Acura models, features, and competitive advantages.
- Conducted test drives, negotiated pricing and trade-in values, and presented financing options.
- Established strong client relationships to encourage repeat business and referrals, consistently exceeding sales targets.
- Worked alongside finance and service teams to ensure smooth customer experience from initial inquiry to post-sale follow-up.
- Utilised CRM software to manage leads, track customer interactions, and ensure timely follow-ups, enhancing customer satisfaction.
Client service advisor
Desjardins
10.2023 - 09.2024
- Managed inbound calls in English and French, providing advisory support to members on account statements and available products.
- Evaluated and analysed specific requests related to offered products and services.
- Contributed to achieving service quality and productivity targets within the department.
- Assisted with inquiries concerning credit card transactions, interest rates, and address changes.
Sales representative
Automobile En Direct.Com
02.2022 - 09.2023
- Established strong, trust-based client relationships.
- Optimised sales presentations using persuasive communication techniques.
- Accurately identified client needs to suggest suitable vehicles.
- Presented clear, concise vehicle model features.
- Conducted personalised follow-ups with clients regardless of purchase status.
- Facilitated test drives, highlighting vehicle strengths.
- Executed all related tasks as per management directives.
Product specialist
Park Avenue Honda
10.2020 - 02.2022
- Provided personalised advice and support throughout vehicle purchasing processes.
- Conducted thorough analyses of client needs to deliver tailored solutions.
- Executed product demonstrations, highlighting vehicle features and benefits.
- Assessed trade-in vehicles as needed during transactions.
- Developed effective sales plans customised for each client situation.
- Negotiated and finalised purchase transactions, enhancing client satisfaction and business outcomes.
- Trained and mentored new sales staff, fostering their commercial skill development.
Administrative assistant for customers
Service Chevalier
03.2019 - 09.2020
- Delivered exceptional customer service by professionally addressing resident needs and requests.
- Managed reception and transfer of incoming calls efficiently.
- Facilitated proactive communication with maintenance and administration departments via email to resolve resident issues.
- Coordinated and supervised parcel reception and distribution services.
- Processed resident rent payments by cheque with reliability.
- Executed additional tasks to support overall operations.
Technical dessign-Internship
Saint-Hubert Machine Shop
09.2019 - 09.2019
- Developed and modelled gears through innovative design techniques.
- Managed reception and execution of orders to ensure timely delivery.
- Conducted meticulous analysis of part specifications for accuracy.
- Created precise technical drawings to facilitate manufacturing processes.
Education
Diploma of Higher Education - Industrial Design
École Des Métiers Sud-Ouest De Montréal
Montreal, QuebecSkills
- Communication skills
- Problem solving
- Adaptability
- Quick learning
- Sales expertise
- Customer service
- Digital marketing analytics
- Intercultural competence
- CRM software
- SQL database querying
Languages
French
Native
English
Fluent
Arabic
Native
Timeline
Acura specialist
Acura De Laval
10.2024 - 05.2025
Client service advisor
Desjardins
10.2023 - 09.2024
Sales representative
Automobile En Direct.Com
02.2022 - 09.2023
Product specialist
Park Avenue Honda
10.2020 - 02.2022
Technical dessign-Internship
Saint-Hubert Machine Shop
09.2019 - 09.2019
Administrative assistant for customers
Service Chevalier
03.2019 - 09.2020
Diploma of Higher Education - Industrial Design
École Des Métiers Sud-Ouest De Montréal
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