Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Khaled Tohamy

Saint-Laurent,QC

Summary

Seasoned Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Workflow Operations Manager

SSENSE
10.2022 - Current
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Inbound Associate Manager

SSENSE
11.2019 - 10.2022
  • Streamlined inbound processes by implementing efficient sorting and organization systems.
  • Improved warehouse efficiency with accurate inventory tracking and data entry tasks.
  • Expedited order fulfillment by swiftly unloading, organizing, and processing incoming shipments.
  • Reduced errors in product receiving, ensuring accurate counts and prompt storage of items.
  • Enhanced customer satisfaction by diligently inspecting goods for damage or defects upon arrival.
  • Collaborated with team members to optimize inbound workflows, resulting in a more organized warehouse environment.
  • Maintained safe working conditions by adhering to established safety protocols during all inbound activities.
  • Coordinated with suppliers to resolve any discrepancies in shipment contents or delivery schedules.
  • Supported inventory management initiatives through consistent accuracy in entering item information into the warehouse system.
  • Facilitated smooth communication between various departments involved in the inbound logistics process.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Operations Manager, Oil & Gas

IEMS
01.2013 - 09.2019
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Education

Bachelor of Science - Industrial Engineering

Faculty of Engineering
Alexandria, Egypt
07.2007

Skills

  • Workflow Optimization
  • Health and Safety Compliance
  • Budget Development and Management
  • Project Management Abilities
  • Performance Monitoring
  • Business Planning
  • Program Administration
  • Maintenance Planning
  • Warehouse Operations
  • Process Improvement
  • Organizational Management
  • Incidents Management

Accomplishments

    NGFC Go-Live Project Spearheading

    Led a multidisciplinary team of 135 members, including engineers, logistics experts, and IT specialists, through the successful deployment and go-live of the New Generation Fulfillment Center (NGFC). Key contributions include:

  • Strategic Leadership: Orchestrated the project lifecycle from conception to execution, collaborating closely with stakeholders to define the project scope, establish timelines, and allocate resources effectively.
  • Innovative Technological Integration: Oversaw the implementation of cutting-edge technologies including Warehouse Management System (WMS) and Pouch Sortation System (PSS), ensuring seamless integration and functionality.
  • Operational Optimization: Directed efforts aimed at optimizing logistics operations and enhancing order processing efficiency. Successfully reduced order processing times by 40% and decreased operational costs by 55% within the initial six months post-launch.
  • Team Empowerment: Fostered a collaborative and high-performing environment, ensuring the team's alignment with project objectives and delivering on key milestones.

    • Implemented New Storage Systems

    Led 300 employees through the implementation of new storage systems for a total of 4.2 million units and 800,000 SKUs within a 3-month period. Key achievements include:

  • Accuracy Enhancement: Elevated bin accuracy from 35% to an impressive 98% within the initial three months post-implementation.
  • Strategic Redesign: Orchestrated the overhaul of storage systems, optimizing layout and organization to accommodate the vast inventory, leading to a substantial improvement in accuracy metrics.
  • Efficiency Enhancement: Implemented new storage methodologies resulting in a significant reduction in errors and discrepancies, enhancing overall operational efficiency.

Languages

English
Full Professional
Arabic
Native or Bilingual
French
Elementary

Certification

  • PMP - Project Management Professional

Timeline

Workflow Operations Manager

SSENSE
10.2022 - Current

Inbound Associate Manager

SSENSE
11.2019 - 10.2022

Operations Manager, Oil & Gas

IEMS
01.2013 - 09.2019

Bachelor of Science - Industrial Engineering

Faculty of Engineering

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Khaled Tohamy