Khaled Sarwar
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Senior Learning Partner
Meridian OneCap Corp.
08.2023 - 01.2024
- Created and integrated learning strategies/road map aligned to support corporate strategic and people & culture plan.
- Collaborated with key leaders, HR Business Partner, key stakeholders, and subject matter experts to design and implement the right fit solutions based on transformation initiatives.
- Provided ongoing feedback to Instructional Designer for storyboards and draft learning developments; partner with subject matter experts to support learning developments.
- Proactively assessed best method for learning delivery and created training programs for operations.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Optimized current learning practices, processes, tools and propose innovative resources and solutions to ensure sustainability and future proofing.
- Made strategic linkages to the talent management process, identifying development themes and present solutions.
- Developed job-specific competencies and performance standards.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
- Used Articulate 360 to design training for Sales and Operations employees.
Consultant, Governance and Control
CIBC
08.2021 - 08.2023
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Supported Product Groups with risk identification, documentation, control testing and process enhancements
- Identified process inefficiencies by conducting gap analysis and reporting internal control issues to Risk Management team along with comprehensive recommendations to mitigate risk factors.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Implemented company policies, business procedures and standards for preserving integrity and security of information.
Business Systems Consultant
CIBC
08.2019 - 08.2021
- Developed and maintained long-term relationships with stakeholders and vendors, fostering strong service bonds.
- Led various complex projects related to Cards Accounting, Terms & Pricing, Finance, Payment Processing, VISA & MasterCard Rules & Regulations etc.
- Discussed project progress with stakeholders, Executive Leadership team, provided feedback on different stages and directly addressed concerns.
- Coordinated efficient large-scale software deployments.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Deep understanding of TSYS platform and its impact on Lending & Cards business.
- Projects include digital transformation, building easy, flexible, and personalized banking solutions to enhance client experience and upgrade current way of banking.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Developed diagrams to describe and lay out logical operational steps.
Manager, Retail Operations
CIBC
03.2016 - 03.2019
- Cross-trained existing employees to control FTE cost and maximize team agility & performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Led and coached multiple teams within Retail Operations.
- Improved operational tools, business processes, controls and policies in support of organizations mission, management reporting and organizational planning.
- Provided summarized monthly analysis report on operational progress, risk control and financial reconciliation report.
- Long-term planning that includes initiatives improvement by measurement, co-ordination and communication geared toward operational excellence.
- Managing 27 high activity suspense accounts and identifying gap to mitigate financial loss.
- Senior Record Officer (SRO), responsibility includes but not limited to maintaining records and preservation notices, staying aligned legal requirements, updating training materials.
Performance Auditor, Retail Operations
CIBC
10.2014 - 03.2016
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Communicated with auditees staff to obtain necessary information for audits.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed audit policies, guiding administrative and technical functions.
Education
MBA -
University of East London
London, UK12.2024
Skills
- Decision-Making
- Strong Leadership
- Collaborative Teamwork
- Project Planning
- Conflict Resolution
- Analytical Thinking
- Positive Attitude
- Excellent Communication
- Strong Analytical and Reporting
- Business Writing
- Customer Relations
- Organization and Time Management
- Team Management
- Interpersonal Communication
- Recordkeeping
- MS Office, MS Visio, MS Project (Advanced)
Certification
- Google Project Management, Google (Professional Cert.)
- Advanced Six Sigma & the Organization, Kennesaw State University (Professional Cert.)
- Project & Risk Management, IBMI
- Cybersecurity Professional Analyst, IBM (Professional Cert.)
- Canadian Finance & Leasing Association, CFLA
- Master Dispute – VISA, VISA International
- Effective Communication- Writing/Design/Presentation, University of Colorado Boulder (Professional Cert.)
- Business Writing, CIBC
- People Manager Essential, CIBC
- Record Management (SRO), CIBC
Timeline
Senior Learning Partner
Meridian OneCap Corp.
08.2023 - 01.2024
Consultant, Governance and Control
CIBC
08.2021 - 08.2023
Business Systems Consultant
CIBC
08.2019 - 08.2021
Manager, Retail Operations
CIBC
03.2016 - 03.2019
Performance Auditor, Retail Operations
CIBC
10.2014 - 03.2016
MBA -
University of East London
- Google Project Management, Google (Professional Cert.)
- Advanced Six Sigma & the Organization, Kennesaw State University (Professional Cert.)
- Project & Risk Management, IBMI
- Cybersecurity Professional Analyst, IBM (Professional Cert.)
- Canadian Finance & Leasing Association, CFLA
- Master Dispute – VISA, VISA International
- Effective Communication- Writing/Design/Presentation, University of Colorado Boulder (Professional Cert.)
- Business Writing, CIBC
- People Manager Essential, CIBC
- Record Management (SRO), CIBC
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