Khaled Mahmud
Kingston,ON
Summary
Strongly motivated individual seeking for a position to become a part of a dynamic and energetic team. Proficient in brand positioning strategies and client management. I am an individual who is highly professional in providing an excellent customer support, an enthusiast who loves to learn and adapt.
Overview
10
10
years of professional experience
Work History
Mobile Mortgage Specialist
TD Canada Trust
Kingston, ON
05.2023 - 05.2024
- Conducting pre-qualification interviews with borrowers over the phone or in person.
- Updating existing database regularly with new customer information and changes in policies and procedures.
- Developed and maintained relationships with customers, real estate agents, and other professionals in the industry.
- Assessing clients Credit Bureau, Calculating debt ratios
- Working closely with underwriters for each deal
- Adhering to Lending policy guidelines, investor’s guidelines.
Personal Banking and Mortgage Servicing Specialist
CIBC (Canadian Imperial Bank of Commerce)
North York, ON
07.2021 - 04.2023
- Providing everyday banking solutions for clients
- Opening Bank Accounts, Registered or non-registered saving accounts
- Applying for credit products and conducting credit check (credit card, PLC, and Overdraft) and promoting Mortgage rate
- Providing an exceptional service to all CIBC’s mortgage clients
- Processing mortgage prepayments and providing solutions to existing mortgages
- Processed payoffs, discharges, and tax escrow payment for loans.
Inbound Customer Representative
Ministry of Health Ontario, Provincial Vaccine Booking
Richmond Hill, ON
01.2021 - 06.2021
- Proving an excellent customer support for COVID19 vaccine over the phone
- Taking inbound calls – 80-100 calls per day
- Answering any questions relating to COVID 19 vaccine
- Booking appointment for vaccination and providing information of provincial health units.
Real Estate Agent
Ray White Macarthur Group, Australia
Ingleburn, NSW
11.2017 - 07.2020
- Running the marketing campaign for the sale of residential real estate for sellers
- Prospecting- generating leads into listings and researching property market and providing market update to prospective clients
- Developing networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Preparing comparative market analysis to estimate properties' value.
- Liaising with solicitors and Mortgage Lenders to help with the sales or listing process.
Client Account Manager, Claims
Hollard Insurance Group, Australia
North Sydney, NSW
01.2014 - 11.2017
- Managing a portfolio of 200-250 clients for insurance claims
- Managing a team of 10 to 12 teams to ensure end-to-end claims process
- Handling escalations and complaints, processing payments
- Finalizing claims within a strict timeframe.
Education
Higher National Diploma in Business Management (2 Years Canadian college Diploma Equivalent) -
City of London College
01.2012
Skills
- Strong analytical skills
- Exceptional customer service
- Managing Business operations
- Budgeting and bookkeeping
- Real Estate Transactions
- Vendor management
- Relationship building and retention
- Salesforce
- Adaptability and Resilience
- Active listening
References
Available upon Request
Timeline
Mobile Mortgage Specialist
TD Canada Trust
05.2023 - 05.2024
Personal Banking and Mortgage Servicing Specialist
CIBC (Canadian Imperial Bank of Commerce)
07.2021 - 04.2023
Inbound Customer Representative
Ministry of Health Ontario, Provincial Vaccine Booking
01.2021 - 06.2021
Real Estate Agent
Ray White Macarthur Group, Australia
11.2017 - 07.2020
Client Account Manager, Claims
Hollard Insurance Group, Australia
01.2014 - 11.2017
Higher National Diploma in Business Management (2 Years Canadian college Diploma Equivalent) -
City of London College
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