Khaled Hegazy

Experienced and safety-focused Lead Ramp Service Agent with over 4 years of hands-on ramp operations experience in a fast-paced airline environment. Proven ability to lead ramp crews, coordinate ground handling services, and ensure on-time aircraft turnarounds while upholding the highest safety and compliance standards. Skilled in loading/offloading, pushback operations, de-icing support, baggage handling, and ground service equipment (GSE) operations. Recognized for leadership, problem-solving under pressure, and effective communication with flight crews and dispatch.

Detail-oriented and safety-driven Aircraft Load Planner with experience coordinating the efficient and compliant loading of commercial aircraft. Skilled in preparing weight and balance calculations, load sheets, and cargo/baggage distribution plans to ensure aircraft are within center-of-gravity limits. Strong communicator who collaborates closely with ramp crews, dispatchers, and flight crews to support safe, on-time departures.

• Analyze and plan aircraft load configurations based on flight schedules, cargo/baggage volume, and aircraft type.
• Prepare and verify weight and balance documentation, load plans, and manifests in accordance with airline and regulatory guidelines (e.g. Transport Canada, IATA, ICAO).
• Ensure proper distribution of cargo, mail, fuel, and baggage to meet center-of-gravity limits and safety requirements.
• Communicate clearly with ramp supervisors, crew chiefs, and flight crews to relay accurate load instructions.
• Monitor last-minute changes, such as passenger no-shows or cargo delays, and update plans accordingly

Safety-focused Rail Yard Labourer experienced in yard operations management, rail car coupling and uncoupling, and general maintenance.