Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Khaled Habib

Whitby,ON

Summary

I am a strong, energetic, people focused General Manager with exceptional leadership skill and a proven track record of overseeing the successful operations of entire dealership. My detailed mindset and process driven engagement not only hold team members accountable for results but also inspires everybody to participate and contribute .Customer satisfaction throughout all stages of sales & service process is paramount to me as it enhances growth, reputation and revenue. Utilizing financial statement to identify trends or opportunities is part of my daily objectives to achieve maximum for the team and the organization as well. Discussing workplace safety awareness is my another daily routine. Monitor and discuss performance metrics with department managers in weekly meetings.

I always lead by example and ensure core value of the company are encompassed in behaviors in all times. As auto industry evolving from ICE to BEV ,I mastered myself in training and coaching both sales and service team to cater EV consumers for their enhanced purchase and ownership experience. I developed effective IRS (the Internal Responsibility System under JHSC) to reduce the chances of injuries and illnesses at workplace. My structured and process driven leadership recognizes potential financial risk in the business and addresses it immediately to prevent.

Overview

21
21
years of professional experience

Work History

General Manager

Weston Ford (IAG)
Toronto, ON
09.2019 - 04.2024

Successfully mentoring a management team of 6 through out pandemic and post pandemic business environment. Strictly enforced municipal, provincial & federal health safety protocols during COVID19 pandemic and avoided any outbreak in the dealership. Capitalized market & business trend to achieve exceptional revenue,profitability and customer satisfaction index in 2020, 2021 & 2022. Proactively implemented effective strategies to meet forecast for variable and fixed operation in evolving business environment. Developed daily tracker spreadsheet for Service Advisors, Sales Consultants & Parts Counters to monitor daily, weekly & monthly activities for enhanced performance and contribution. Assist both variable and fixed operations managers to track daily show & no show appointment. Discuss & monitor One CX (Ford CSI) daily. Review warranty & rental receivables, open ROs, special order parts, back ordered parts, obsolesces parts technicians efficiency, accounts receivable, aged inventory (new & used), departments KPI, expense control & schedules weekly basis with controller and department managers .Review DOC with department managers everyday to measure & identify success & opportunities. Set up daily "SAVE A DEAL(SAD) meeting with F&I office & Sales Manager to discuss approved, pending & declined deals and F&I product penetration and gross. Set up EV specialized team (sales consultant ,service advisor, technician & management) to cater EV guests, identify test drive route, discuss availability charging station & service maintenance. Set up daily service ROs analysis PREP TALK with both service advisors & shop technicians, Set up easy and transparent delivery scheduler to provide exception delivery experience to the clients picking up vehicle. Set up easy pick up process for service clients for after hours pick up. Set up effective follow up process with service & sales client within 24 hours of service repair(or maintenance) and delivery respectively. Set up effective and efficient service appointment reservation & retention process with tracking of show, no show appointments, recommended & declined services. Managed to keep total expense between 13.7% to 15.8% in last three years and achieved

2.5% net profit of total sales in 2020

3.6% net profit of total sales in 2021

3.9% net profit of total sales in 2022

General Manager

Roadsport Chrysler Dodge Jeep & RAM
Toronto, ON
05.2017 - 06.2019

Successfully led a management team of 10 (8 of them recruit in first three months of my tenure). Increased volume of every departments (NCD average 23 units to 48/month, UCD average 21 units to 58, PARTS & SERVICE sale by 50% and COLLISION CENTRE sale by 70% ) in last 26 months by developing and implementing a business plan that was cost effective and performance oriented and met current market needs. Cost of operation is monitored to maximize the return on investment without sacrificing GO FURTHER attitude. Not only achieved profit target but also exceeded customer satisfactions. Developed a transparent and accountable process to track accounts receivables/payables , open ROs, special orders and aged & obsolescence inventory (Parts). And also monitoring unproductive overtime (labor )cost. Coordinating regular meetings with managers of each department to ensure departmental profitability and efficiency. In addition to reviewing DOC everyday, implemented daily performance metrics to assist department managers to identify areas of opportunities daily basis. Training sales managers constantly by utilizing digital data ( from vAuto, dealer smart solution, Cargurus, Kijiji, etc ) for controlled inventory and most ROI. Ethically operating day to day operation to comply with OMVIC rules and regulation including ALL IN PRICE with zero tolerance. Overseeing and enforcing compliances of all city by laws and regulations (both provincial and federal). Leading a healthy and safe work environment by ensuring all safety standards(OHSA,WSIA, WHMIS,SDS,ESA), policies, procedures and compliances requirements are communicated, implemented and followed.

Earned mentorship and proved to be a strong team builder and motivators.

General Sales Manager

Formula Ford Lincoln (IAG)
Pickering, ON
03.2017 - 05.2017


Shared the responsibilities of managing and a sales team of 20. Implemented strategies for sales growth with complete customer satisfaction. Realigned marketing strategy (social media vs print) to achieve best return on the investment. Passionately training sales team including F&I to enhance productivity. Believe in TEAM (Together Everybody Achieves More)

General Sales Manager

Pickering Chrysler Dodge Jeep Ltd (IAG)
Pickering, ON
10.2013 - 02.2017

Managed and led a sales team of 15. My passionate mentorship and leadership guided my team to elevate monthly performance from 40 units (25 new & 15 used ) to 95 units (65 new and 30 used). Generated revenue beyond manufactures and dealership's forecast. Best monthly performance was 115 units (82 new and 33 used) in May 2016.Hired almost all sales staff for this new location. Tracking all prospects (walk in, sales calls, internet leads, service customers), overseeing Finance Department for prompt approval (both prime and subprime), held contracts and sound delivery, managing sales floor(strategies, appointments, deliveries,turn overs, closing deals), organizing showroom, maintaining customer parking (due to challenging lot) and inventory (new, used and wholesale units)both online and onsite were part of (but not limited to) my day to day operation. Coaching, training and motivating sales team daily is one of my greatest strength.

Sales Manager

Formula Ford Lincoln (IAG)
Pickering, ON
05.2013 - 09.2013


Guided sales team to produce first time ever 100 plus new car deliveries (103 to be specific) in 25 years of dealership history in August 2013. Also produced record 39 used car deliveries. Sep 2013 we delivered 97 new and 35 used. "No prospect leaves without talking to me" is the policy I implemented and executed very successfully with the help of my sales team.

Sales Manager

East Court Ford Lincoln (SAHI Group)
Scarborough, ON
07.2012 - 03.2013


Freeway Ford merged with East Court Ford Lincoln.

Sales Manager

Freeway Ford Sales (SAHI Group)
Scarborough, ON
01.2010 - 06.2012


Led sales team for record 111 new car deliveries in July 2011 and 114 in September 2011.

Lease Renewal Manager

Freeway Ford Sales (SAHI Group)
Scarborough, ON
08.2005 - 12.2009


Awarded top Lease Renewal Manager by Ford of Canada with over 80% retention over 250 lease terminations in 12 month in 2006, 2007 & 2008. Summit award winner (top 10% nationwide) for 2006,2007, 2008 & 2009.

Sales & Leasing Consultant

Paddy Shanahan Ford (merged with Freeway Ford)
Agincourt, ON
09.2003 - 07.2005


Top sales & leasing consultant in 2004 with 180 deliveries (130 new and 50 used). Certified sales consultant for Ford's Hybrid vehicle (2005, Ford Escape)

Education

Business & Marketing

Richland College
2002

Computer Science

North Lake College
1999

Computer Science

North South University
1996

Skills

  • Leadership and team Building
  • Operations Management
  • Business Development
  • Dealership management
  • Digital Marketing
  • Data Analysis
  • Performance improvements
  • Team training and development
  • Advertising and marketing
  • Recruiting and hiring
  • Policy and process development
  • Strategies and goals
  • Policy/Program Development
  • Sales Team Development
  • Supervision and Training
  • JHSC Certfied

Affiliations

  • PBS
  • CDK
  • REYNOLD & REYNOLD (ERA)
  • DEALER SOCKET
  • FORD LMS (LEAD MANAGEMENT SYSTEM)
  • VAUTO
  • ACCUTRADE (ICO-AUTO TRDAER)
  • TRADE REV
  • DEALER SMART SOLUTIONS
  • CT Wizard
  • MICROSOFT EXCEL
  • DEALER PILOT (HR)
  • PAYWORKS
  • ECLIPSE (DEALERSHIP FORECASTING )
  • FACEBOOK MARKET PLACE
  • DEALER.COM
  • LEAD BOX INVENTORY TOOL
  • CARGURUS INVENTORY TOOL
  • ADMI (PARTS ANALYSIS)
  • ONE EIGHTY
  • KIJIJI INVENTORY TOOL
  • TRAFFIC MANAGEMENT SYSTEM (TMS)

Timeline

General Manager

Weston Ford (IAG)
09.2019 - 04.2024

General Manager

Roadsport Chrysler Dodge Jeep & RAM
05.2017 - 06.2019

General Sales Manager

Formula Ford Lincoln (IAG)
03.2017 - 05.2017

General Sales Manager

Pickering Chrysler Dodge Jeep Ltd (IAG)
10.2013 - 02.2017

Sales Manager

Formula Ford Lincoln (IAG)
05.2013 - 09.2013

Sales Manager

East Court Ford Lincoln (SAHI Group)
07.2012 - 03.2013

Sales Manager

Freeway Ford Sales (SAHI Group)
01.2010 - 06.2012

Lease Renewal Manager

Freeway Ford Sales (SAHI Group)
08.2005 - 12.2009

Sales & Leasing Consultant

Paddy Shanahan Ford (merged with Freeway Ford)
09.2003 - 07.2005

Business & Marketing

Richland College

Computer Science

North Lake College

Computer Science

North South University
Khaled Habib