Khaja Rafeuddin Ansari
Ontario
Overview
5
5
years of professional experience
Work History
Quality Inspector
Hearn Automotive Industry
Windsor
10.2022 - Current
- Conducting inspections and tests on Automotive parts to ensure they meet specified quality standards and regulations
- Verifying that parts adhere to industry standards, regulations, and legal requirements
- Maintaining accurate records of inspection results, defects, and non-conformities
- Generating reports to communicate findings and recommendations to management
- Providing guidance and training to employees on quality standards, inspection procedures, and quality control techniques
- Contributing to customer satisfaction by ensuring that products or services meet or exceed customer expectations for quality
- Worked with AP PLASMAN for 4 months and MAGNA for 2 months.
Customer Care Representative
Cognizant
Hyderabad
01.2020 - 12.2021
- Engaging with customers via phone to address the inquiries promptly and professionally
- Acquiring and maintaining in-depth knowledge of the company's products or services to provide accurate information and guidance to customers
- Troubleshooting and resolving customer issues, complaints, or escalations effectively, ensuring customer satisfaction and retention
- Providing basic technical support or referring customers to specialized technical teams for complex technical issues related to products or services
- Effectively managing customer interactions while maintaining professionalism and adhering to service level agreements
- Displaying empathy, patience, and composure when dealing with frustrated or upset customers, ensuring positive and respectful interaction.
Timeline
Quality Inspector
Hearn Automotive Industry
10.2022 - Current
Customer Care Representative
Cognizant
01.2020 - 12.2021