Overview
Work History
Education
Skills
Timeline
Generic

Khahan Daniels

Sacramento

Overview

18
18
years of professional experience

Work History

Implementation Specialist

8x8 Inc
Campbell
10.2016 - 12.2022
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Created client rapport to grow profitability.
  • Conducted training sessions for users on how to use the newly implemented software program.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Conducted post-implementation reviews to assess project success and identify areas for improvement.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Maintained positive working relationship with fellow staff and management.
  • Developed and documented implementation plans for new software systems.
  • Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
  • Oversaw daily performance of computer systems.
  • Monitored system performance post-implementation to ensure optimal operation.
  • Implemented and configured software solutions according to project specifications.
  • Resolved many calls daily by solving problems and providing customer care.
  • Coordinated installation activities with external providers as needed.
  • Customized software features to meet specific client requirements and preferences.

Server

mattrix zone 8
San Jose
08.2008 - 03.2015
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Took orders from customers accurately and in a timely manner.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Checked food before serving it to customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Assisted in training new servers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Informed customers of daily specials and signature menu items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Followed health safety guidelines when preparing and serving food products.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills and calculate totals.

Front End Assistant

Costco
Sunnyvale
03.2006 - 03.2008
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Collaborated with other departments within the organization on various tasks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Counted and balanced cashier drawers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Greeted customers and provided assistance with inquiries.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maintained cleanliness of store, including dusting shelves and stocking merchandise.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Collected payments and provided accurate change.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Server

Melting Pot
San Jose
11.2004 - 11.2007
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Took orders from customers accurately and in a timely manner.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked food before serving it to customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Assisted in training new servers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted guests and provided menus.
  • Set up tables in between patrons to reduce wait times.
  • Delivered food orders promptly and courteously.

Education

Some College (No Degree) -

California State University, Fresno
Fresno, CA

Skills

  • Project management
  • Software implementation
  • Customer service
  • Communication skills
  • Problem solving
  • Hardware configuration
  • Multitasking Abilities
  • Client training
  • Remote technical support
  • Telephone and email etiquette
  • Multitasking and prioritization
  • Microsoft windows and office
  • VoIP installation
  • Software upgrades
  • Data management
  • Incoming call management

Timeline

Implementation Specialist

8x8 Inc
10.2016 - 12.2022

Server

mattrix zone 8
08.2008 - 03.2015

Front End Assistant

Costco
03.2006 - 03.2008

Server

Melting Pot
11.2004 - 11.2007

Some College (No Degree) -

California State University, Fresno

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Khahan Daniels