Khahan Daniels
Sacramento
Overview
18
18
years of professional experience
Work History
Implementation Specialist
8x8 Inc
Campbell
10.2016 - 12.2022
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Created client rapport to grow profitability.
- Conducted training sessions for users on how to use the newly implemented software program.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Conducted post-implementation reviews to assess project success and identify areas for improvement.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Maintained positive working relationship with fellow staff and management.
- Developed and documented implementation plans for new software systems.
- Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
- Oversaw daily performance of computer systems.
- Monitored system performance post-implementation to ensure optimal operation.
- Implemented and configured software solutions according to project specifications.
- Resolved many calls daily by solving problems and providing customer care.
- Coordinated installation activities with external providers as needed.
- Customized software features to meet specific client requirements and preferences.
Server
mattrix zone 8
San Jose
08.2008 - 03.2015
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked food before serving it to customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted in training new servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Cleaned tables and chairs to prepare dining area for next customers.
- Informed customers of daily specials and signature menu items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Followed health safety guidelines when preparing and serving food products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
Front End Assistant
Costco
Sunnyvale
03.2006 - 03.2008
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Collaborated with other departments within the organization on various tasks.
- Scanned items and checked pricing on cash register for accuracy.
- Counted and balanced cashier drawers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Greeted customers and provided assistance with inquiries.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness of store, including dusting shelves and stocking merchandise.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Collected payments and provided accurate change.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Server
Melting Pot
San Jose
11.2004 - 11.2007
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked food before serving it to customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted guests and provided menus.
- Set up tables in between patrons to reduce wait times.
- Delivered food orders promptly and courteously.
Education
Some College (No Degree) -
California State University, Fresno
Fresno, CASkills
- Project management
- Software implementation
- Customer service
- Communication skills
- Problem solving
- Hardware configuration
- Multitasking Abilities
- Client training
- Remote technical support
- Telephone and email etiquette
- Multitasking and prioritization
- Microsoft windows and office
- VoIP installation
- Software upgrades
- Data management
- Incoming call management
Timeline
Implementation Specialist
8x8 Inc
10.2016 - 12.2022
Server
mattrix zone 8
08.2008 - 03.2015
Front End Assistant
Costco
03.2006 - 03.2008
Server
Melting Pot
11.2004 - 11.2007
Some College (No Degree) -
California State University, Fresno