Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Khadiza Hossain

Scarborough,ON

Summary

A versatile and proactive professional with a strong background in security and customer service, currently enhancing my skills in International Business at Seneca College. Bring a diverse skill set including professional guest greeting, security oversight, and effective communication.
Committed to excellence in client relationship management and team leadership, I possess certifications in Smart Serve, Food Handling, First Aid, and CPR, and demonstrate proficiency in Microsoft Office and cross-departmental collaboration. My experience in dynamic environments equips me to thrive in demanding roles, offering a blend of operational efficiency and attentive service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service Representative

Chophop
11.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted with inventory counts and stocking of merchandise.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Security Officer

Securitas Security Services
09.2023 - 11.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Managed visitor logs, and access controls and fielded inquiries, balancing security & hospitality.
  • Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Addressed correspondence and scheduled appointments efficiently.

Security Officer/Concierge

Star Security Services
02.2022 - 04.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.


Supervisor

Planta Restaurant
09.2021 - 02.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

Diploma In International Business Management

Seneca College of Applied Arts And Technology
North York, ON
2023

Skills

Professional guest greeting and hospitality

security oversight and surveillance

Visitor log and access control management

Microsoft Office proficiency

Client relationship management

Team leadership and management

Problem-solving in emergencies

Report writing and system management

Property management coordination

Staff scheduling and oversight

Certification

1. Food Handler Certificate

2. CPR/AED Level C Certificate

3. Smart Server

4.Ontario Security Guard License

5. AODA WHIMS

Languages

English
Hindi
Bengali
Urdu

References

Wadud Ahmed, Manager, Planta Restaurants , Contact- 4372357711.

MD Mehedi Hassan, Supervisor, Chase Hospitality, Contact- 6477456913

Timeline

Cashier/Customer Service Representative

Chophop
11.2023 - 02.2024

Security Officer

Securitas Security Services
09.2023 - 11.2023

Security Officer/Concierge

Star Security Services
02.2022 - 04.2023

Supervisor

Planta Restaurant
09.2021 - 02.2023

Diploma In International Business Management

Seneca College of Applied Arts And Technology

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Khadiza Hossain