Khadijat Oladunjoye

• Performed various administrative tasks by filing, copying and faxing documents.
• Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Managed patient billing processes for timely, accurate payments.
• Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Worked effectively in fast-paced environments.

• Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
• Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Provided respite care for family members, allowing them necessary breaks from caregiving responsibilities while ensuring continuous support for their loved ones.
• Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
• Participated in ongoing professional development to stay current on best practices in the field of personal support work, ensuring the highest quality of care for all clients.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Documented conversations with customers to track requests, problems and solutions.
Exceeded company productivity standards on consistent basis.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.

Exhibited high energy and professionalism when dealing with clients and staff.

Answered constant flow of customer calls with minimal wait times.

Greets and receives customers in a friendly and welcoming manner.
Operated cash register, collected payments and provided accurate change.
Worked closely with front-end staff to assist customers.

Handled cash, debit and credit transactions accurately, ensuring proper balance at the end of each shift.
Trained new team members in cash register operation and customer services.
Inspected items for damage and obtained replacements for customers.
Processed refunds, exchanges and returns according to company policy.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Learned roles of other departments to provide coverage and keep store operational.
Assist customers on the phone by showcasing Great telephone manners/etiquette.
Contribute to team effort by accomplishing related task as needed

Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.

Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.