Khadijat Alashe
Pickering
Summary
A sales associate with over two years of experience in the retail industry. Skilled at providing customers with high-quality service, ensuring successful business sales, and possessing a robust comprehension of business process management. Experienced with inventory management, stocking, and other store operations. Available to work part-time for day, evening, and weekend shifts for24 hours/week.
Overview
5
5
years of professional experience
Work History
Sales Associate
CLOTHINGSBYSHAYY
01.2022 - 01.2024
- Engaged with customers by asking open-ended questions to understand their needs, successfully upselling products and boosting average transaction value by25%
- Demonstrated strong product knowledge, leading to the successful promotion of new inventory and seasonal merchandise, resulting in a30% increase in sales
- Assisted in managing online orders, handling an average of30 pickups daily, and ensuring timely fulfillment which led to a45% increase in online sales
- Collaborated with team members to achieve monthly sales goals, resulting in a10% year-over-year increase in store revenue
- Provided outstanding customer service by resolving customer inquiries and issues effectively, achieving a95% satisfaction rate in post-interaction surveys
Business Associate
STRYDES TECHNOLOGY
01.2021 - 01.2022
- Managed the end-to-end design process, from initial sketches and fabric selection to final production and quality assurance
- Established strong relationships with fabric suppliers and manufacturers to source high-quality materials and ensure efficient production timelines, resulting in increased sales and brand visibility
- Took initiative to complete assigned tasks without supervision, enabling efficient store operations and maintaining a proactive team environment
Sales Associate
GRAPES AND RAVEN LTD
01.2019 - 01.2021
- Increased the business's online presence by30% within the first4 months by identifying top-performing products and ensuring they were always in stock, increasing sales
- Addressed issues relating to customers' complaints and product defects promptly
- Negotiating price, delivery time, and quantity discounts with suppliers to ensure profitability and prompt customer satisfaction
- Assisted with daily merchandise presentation and stock replenishment, ensuring product displays were compelling and met company standards, which increased foot traffic by15%
Education
BSc - Quantity Surveying
University of Lagos
01.2021
Skills
- Customer Service
- Written and Verbal Communication
- Teamwork and collaboration
- , Time Management
- Cash Handling & Inventory Management
- Problem-Solving skills
- Attention to Detail
- Adaptability
- Upselling customers
- Listening skills
- Multi-tasking strength
Languages
English
Native or Bilingual
Timeline
Sales Associate
CLOTHINGSBYSHAYY
01.2022 - 01.2024
Business Associate
STRYDES TECHNOLOGY
01.2021 - 01.2022
Sales Associate
GRAPES AND RAVEN LTD
01.2019 - 01.2021
BSc - Quantity Surveying
University of Lagos
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