Khadijah A. Johnson
Bedford,NS
Summary
I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I work to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Sales Associate and Key Holder
Pet Valu
06.2022 - Current
- Same-day training on how to help pet parents find the right nutrition and other solutions for their pets.
- Operated POS system to total purchases and receive and process cash and credit payments.
- Assisted customers by locating, describing and explaining use and care of Product or Service.
- Assist in unloading delivery vehicles of cases and bags of pet food and supplies and putting these into stock (items up to 50 lbs.)
- Collaborated with store employees to achieve established sales objectives and goals, boosting overall sales.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Taking care of our store pet.
Call Centre Call Agent
03.2021 - 06.2021
- Same-day training on how to answer calls and assist persons to meet their needs
- Discussed anything pertaining to better and more satisfactory service for customers
- Showed clear understanding of any miscommunications through problem-solving and effective call handling
- Redirected calls as needed and worked with supervisor to address any outstanding issues or concerns persons may have
- Utilized technology and systems to perform account management daily tasks.
Check-in Agent, Boarding Agent. (Summer Student)
Bahamas Air, Airline
05.2019 - 08.2019
- Two weeks training to work as a check-in agent
- Assisted passengers with checking in to their flight and checking in their luggage's
- Assisted passengers with any special request they may have had such as, wheelchair, pet tickets, infant tickets, etc
- Board passengers
- Reviewed tickets, identification and passports to verify traveler identity.
- Sold, printed and issued tickets to guests.
- Cross checked passengers list making sure all passengers are accounted for
- Directed passengers to correct airport terminal locations.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Gave paperwork to Pilots.
- Assisted and supervised children who were flying alone.
CUBIX Ltd
06.2018 - 08.2018
- Assisted customers by providing them with information about products and services offered by the Company and the cost of those services available
- Collect payment and give appropriate change
- Assist in the store with check out process
- Cross check inventory of different papers that need to be re-ordered
- Cross check inventory of shipments that was collected by cargo ships.
Pure Crystal Water Company
06.2017 - 08.2017
- Assist customers by providing them with information about the products and services offered by the Company and the cost of those services available
- Collect payment and give appropriate change
- Assist in the store with check out process
- Balance cashier's drawer
- Process card transactions
- Communicate with the delivery drivers
- Cross check inventory of empty bottles being delivered for refill
- Cross check inventory of filled bottles being collected by truck drivers.
Pure Crystal Water Company
06.2016 - 08.2016
- Assist customers by providing them with information about the products and services offered by the Company and the cost of those services available
- Collect payment and give appropriate change
- Assist in the store with check out process
- Balance cashier's drawer
- Process card transactions
- Communicate with the delivery drivers
- Cross check inventory of empty bottles being delivered for refill
- Cross check inventory of filled bottles being collected by truck drivers
Pure Crystal Water Company
06.2015 - 08.2015
- Assist customers by providing them with information about the products and services offered by the Company and the cost of those services available
- Collect payment and give appropriate change
- Assist in the store with check out process
- Balance cashier's drawer
- Process card transactions
- Communicate with the delivery drivers
- Cross check inventory of empty bottles being delivered for refill
- Cross check inventory of filled bottles being collected by truck drivers.
Junior Vet Assistant (Summer Intern)
Central Animal Hospital
06.2009 - 08.2009
- Helped shampooing dogs
- Assisted veterinarian with client's pet name list
- Assisted customers with finding products needed for their pets.
- Gave pets water and daily exercise to use the bathroom.
Education
No Degree -
Temple Christian Elementary School
Nassau, Bahamas Bachelor of Science - Psychology
Saint Mary's University
Halifax, NS09.2022
High School Diploma -
St. Augustine College
Nassau, Bahamas 06.2017
No Degree -
Bahamas Dance Theatre
Nassau Bahamas 2007
Skills
- Verbal and Written Communications
- Detail Oriented
- Emotional Intelligence
- Microsoft Word
- Strong Analytical and Problem-Solving Skills
- Spreadsheets
- Call Center Operations
- Customer Service
Additional Information
- ACTIVITIES , The National Arts Festival (2015 – 2017) SMU Pack Leader (2018) Island Twist Entertainment & SMU Caribbean Dance Society (2018 - 2020) The World-Famous Valley Boys Choreograph Section (2010 – Present)
Dancing
Dancing is an outlet I use to reduce stress and centers me back to who I am which is being discipline but, at the same time artistic and creative.
Dance and Gym
Dancing and going to the gym are outlets I use to reduce stress and centers me back to who I am which is being discipline but, at the same time artistic and creative.
Timeline
Sales Associate and Key Holder
Pet Valu
06.2022 - Current
Call Centre Call Agent
03.2021 - 06.2021
Check-in Agent, Boarding Agent. (Summer Student)
Bahamas Air, Airline
05.2019 - 08.2019
CUBIX Ltd
06.2018 - 08.2018
Pure Crystal Water Company
06.2017 - 08.2017
Pure Crystal Water Company
06.2016 - 08.2016
Pure Crystal Water Company
06.2015 - 08.2015
Junior Vet Assistant (Summer Intern)
Central Animal Hospital
06.2009 - 08.2009
No Degree -
Temple Christian Elementary School
Bachelor of Science - Psychology
Saint Mary's University
High School Diploma -
St. Augustine College
No Degree -
Bahamas Dance Theatre
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