KHADIJAH A. AHMED
Toronto,ON
Summary
- Three years of fast-paced administrative work experience within a children’s mental health environment, with proven ability of excellent organizational skills, records management, professional telephone etiquette, and proficiency in utilizing Microsoft Office Suites on a daily basis
- Four years of professional work experience in the social services sector, specializing in building and maintaining client relationships, independent prioritization of tasks, and excellent verbal and written communication
- Bachelor of Arts in Child and Youth Care from Toronto Metropolitan University and Clear Vulnerable Sector Screening Police Reference Check
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant, Corporate Services
Lumenus Community Services
11.2021 - Current
- Perform daily reception duties and office management for clients, families, external partners, stakeholders the general public, independently managing the booking of in-person and virtual counseling services
- Conduct What's Up Walk-In Intake and Central Toronto Youth Wellness Hub Intake for counseling to new and returning clients; preparing appropriate referral documentation for counselors, and handling confidential files with sensitivity and discretion
- Independent project management of PPE orders for various on-site and remote programs within the organization as the lead contact for distribution for all departments across the agency
- Effectively assess, troubleshoot and resolve technical difficulties for staff across agency departments, and independent decision making on referring to the IT department
- Utilize excellent problem-solving skills to manage job tasks, conflicting priorities, tight deadlines, and assessing the urgency of each task for individuals relying on administrative support, escalating to supervisor as needed.
Program Facilitator, Young Carers Program
Hospice Toronto
- 07.2021
- Conducted the planning and facilitation of weekly workshops and recreational programming virtually on Zoom for caregivers age 5-17
- Utilized excellent client-relationship building skills to provide one-on-one homework help with youth ages 8-13, often facing psychosocial difficulties related to being a young caregiver
- Facilitated conversations with young carers about grief, loss, and the fears of care giving for an ill or disabled family member, responding to escalated client emotions with sensitivity and compassion to ensure safety and support throughout the conversations
- Collaboratively planned and facilitated a six-week one-on-one self-discovery and personal development program for young people in a care giving role.
Student Development Representative
Ryerson Annual Fund
01.2020 - 03.2020
- Executed fundraising-related telephone calls to encourage donors and stakeholders to financially support current student awards, scholarships, and bursaries
- Maintained confidentiality with alumni and abiding with PCI compliance when managing credit card payments.
Found Child Attendant
CNE Exhibition Place
08.2019 - 09.2019
- Independently report and conduct searches for missing children at the amusement park
- Supervise and care for lost children while searching for parents/guardians
- Completing appropriate paperwork to report found valuables for Toronto Police Services.
Group Services Respite
Geneva Centre for Autism
01.2019 - 04.2019
- Delivered one-on-one supervision and therapeutic care to children and youth diagnosed on the autism spectrum
- Planned age and developmentally appropriate client-specific activities to ensure and promote positive engagement with children and youth
- Conducted risk-assessments and crisis management skills to de-escalate unsafe situations and client shut-downs.
Education
Bachelor of Arts, Child and Youth Care -
Toronto Metropolitan University
Toronto, ON07.2021
Skills
- Administrative Support: Proficient in providing comprehensive administrative assistance, including scheduling appointments, managing correspondence, and organizing files to enhance office efficiency
- Counseling Intake: Experienced in conducting intake interviews, assessing client needs, and providing initial support and referrals in counseling settings
- Project Management: Adept at planning, organizing, and executing projects from conception to completion, including budget management, resource allocation, and stakeholder coordination
- Auditing and File Management: Thorough understanding of auditing principles and practices, with proven expertise in maintaining accurate records, conducting audits, and ensuring compliance with organizational standards and regulatory requirements
Certification
- YouthRex Cannabis and Youth: A Certification for Youth Workers
- JFMH: Suicide Prevention Training SafeTALK Suicide Alertness Training and Certification
- Applied Behavioural Analysis and Social Skills Facilitation (Geneva Centre)
- First Aid and CPR Level C Certification
Timeline
Administrative Assistant, Corporate Services
Lumenus Community Services
11.2021 - Current
Student Development Representative
Ryerson Annual Fund
01.2020 - 03.2020
Found Child Attendant
CNE Exhibition Place
08.2019 - 09.2019
Group Services Respite
Geneva Centre for Autism
01.2019 - 04.2019
Program Facilitator, Young Carers Program
Hospice Toronto
- 07.2021
Bachelor of Arts, Child and Youth Care -
Toronto Metropolitan University