KHADIJAH SYED
Mississauga,ON
Summary
Dedicated Trillium Health Partners with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Business Owner
AlZawwaaj.co
Mississauga, ON
08.2021 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared annual budgets with controls to prevent overages.
- Entered expense details into business databases to track purchases and address variances.
- Trained and coached new and existing employees to boost staff productivity.
- Oversaw business budget planning and administration, accounting functions, purchasing
- Created and monitored promotional approaches to increase sales and profit levels.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
Screener
Trillium Health Partners
Mississauga, ON
01.2021 - Current
- Infectious Disease Screening (Novel Coronavirus) patients and visitors entering Hospital or Screening Sites (consists of asking and documenting screening questions +/- Temperature Reading)
- Escort family that has been called to come to ED for critical/deceased patient
- Answer and direct patient inquiry type questions, often being relay to staff inside or using provided phone to update family who have arrived at ED entrance’
- Complied with all federal, state and local regulations as well as company rules.
- Checked equipment during each shift to assess functionality.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries
Unit Coordinator Assistant
Trillium Health Partners
Mississauga, ON
12.2021 - 03.2022
- Check in patients for their covid-19 test by performing patient check-in function, confirming/validating patient demographics, and asking for their symptoms
- Count and label inventory as required, stocking unit carts and supply areas
- Responding to enquiries within scope of authority or directing to most appropriate person
- Prepare and update information sheets for patients and staff members
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
Epic Support
Trillium Health Partners
Mississauga, ON
09.2020 - 12.2020
- Applied strong interpersonal and communication skill in working with all levels of personnel to gain valuable insight and avoid potential problems
- Ability to identify, analyze, and solve issues or escalate issues to HIM team
- Showed nurses how to document encounters, manage in basket, orders, and preference list
- Managed call flow and responded to technical support needs of customers.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Resolved problems, improved operations and provided exceptional service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelors of Sciences - Neuroscience
University of Toronto
Mississauga, ON 09.2019 - Current
Skills
Able to multitask in a fast-paced, demanding environment, independently and as part of a teamStrong organizational, interpersonal, communication (oral and written) and problem-solving skillsCreative problem solverQuick LearnerProficiency in providing IT solidities in business management
Unit coordination
Timeline
Unit Coordinator Assistant
Trillium Health Partners
12.2021 - 03.2022
Business Owner
AlZawwaaj.co
08.2021 - Current
Screener
Trillium Health Partners
01.2021 - Current
Epic Support
Trillium Health Partners
09.2020 - 12.2020
Bachelors of Sciences - Neuroscience
University of Toronto
09.2019 - Current