Summary
Overview
Work History
Skills
Timeline
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Khadijah Muhammad

San Diego

Summary

Dynamic and dedicated professional with a strong work ethic, experienced at Walmart as a Digital Shopper, excelling in complaint resolution and customer satisfaction. Proven ability to efficiently track orders and maintain high service standards, ensuring a welcoming environment while adhering to food safety guidelines at SeaWorld California.

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Digital Shopper

Walmart
08.2020 - Current
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Food Service Worker

SeaWorld California
11.2018 - 09.2019
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Set up and broke down food service lines quickly to maintain service flow.

Skills

  • Complaint resolution

  • Grocery bagging

  • Hospitality and accommodation

  • Store promotions

  • Fraud prevention

  • Strong work ethic

Timeline

Digital Shopper

Walmart
08.2020 - Current

Food Service Worker

SeaWorld California
11.2018 - 09.2019

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Khadijah Muhammad