Khadijah Balogun

● Managed and led a team of client service representatives, ensuring they meet performance goals and

maintain high customer satisfaction.

● Managed and coordinated multiple client projects, ensuring timelines, budgets, and quality standards

are met.

● Handled escalated client issues or service-related problems, ensuring prompt and effective resolutions

to maintain client satisfaction.

● Acted as the primary point of contact for clients, addressing concerns, providing updates, and

ensuring their needs are met throughout the project lifecycle.

● Prepared reports on project status, team performance, and client feedback to share with management

and stakeholders.

● Trained team members and clients on video editing best practices, new tools, and efficient workflows.

● Troubleshot and resolved issues with video editing software, hardware, and digital tools.

● Collaborated with editors, producers, and team members to ensure seamless workflow and project

● completion.

● Communicated with clients to understand their editing needs, offer technical advice, and ensure

satisfaction.

● Reviewed edited videos for quality and accuracy to meet client expectations and project requirements.