Khadija Saeed
Calgary,AB
Summary
Welcoming Customer Service Clerk adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Tim Hortons
06.2023 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Game Operator
Calaway Park
05.2022 - 09.2022
- Collaborated with other team members to improve overall game quality and functionality.
- Ensured smooth game operations by performing regular maintenance checks on gaming equipment.
- Promoted a safe and enjoyable gaming atmosphere by enforcing rules and policies consistently.
- Increased customer satisfaction by providing timely and professional assistance to players.
- Resolved player complaints, fostering a positive gaming environment for all users.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Explained and demonstrated games and attractions to assist guests.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
Education
Bachelor of Science - Engineering
University of Calgary
Calgary, AB06.2028
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling expertise
- POS System Operation
- Cash Drawer Balancing
- Customer Relations
- Product restocking
- Guest Services
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Customer Service Cashier
Tim Hortons
06.2023 - 09.2023
Game Operator
Calaway Park
05.2022 - 09.2022
Bachelor of Science - Engineering
University of Calgary
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