Summary
Work History
Education
Skills
Languages
Timeline
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KHADIJA RAHMAN

Delta,BC

Summary

Dynamic and results-driven Cashier Team Lead at A&W Restaurants with proven expertise in cash handling and exceptional customer service. Recognized for enhancing customer satisfaction and loyalty through effective problem-solving and team collaboration. Adept at balancing cash drawers and streamlining operations, ensuring a seamless shopping experience for all patrons.

Work History

Cashier Team Lead

A&w Restaurants
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cashier

Big Orange
2015 - 2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Education

High School Diploma -

Delta College
Delta, BC

Bachelor of Arts - High School Teaching

D.S.N.K Girls High School.
Bangladesh
01.2007

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Punctual and reliable
  • Cash handling expertise
  • Money handling
  • Payment processing
  • Opening and closing procedures
  • Cash drawer reconciliation
  • POS systems
  • Team collaboration
  • Policy enforcement
  • Online order picking
  • Loss prevention
  • Fraud prevention
  • Retail merchandising
  • Time management
  • Upselling strategies
  • Attention to detail
  • Multitasking and organization
  • Customer engagement
  • Basic math
  • Hospitality and accommodation
  • Customer assistance
  • Reliable and responsible
  • Cash handling and management
  • Issue resolution
  • Customer relations
  • Upselling
  • Adaptable and flexible
  • Cash drawer balancing
  • Retail operations
  • Analytical thinking

Languages

English, Bangla,Hindi
Professional Working

Timeline

Cashier Team Lead

A&w Restaurants

Cashier

Big Orange
2015 - 2017

High School Diploma -

Delta College

Bachelor of Arts - High School Teaching

D.S.N.K Girls High School.
KHADIJA RAHMAN