Khadija Khan

-Resolve incoming calls concerning member's eligibility,

benefits, provider information, monthly premium billing,

clinical and pharmacy needs.

-Compose routine and non-routine correspondence to

answer benefits/provider inquiries in writing.

experience during patient visit-Coordinate membership changes such as member's

primary care physician.

-Perform routine to mid-level inventory reduction.

-Review and analyze member claims for accuracy as well

as member education on how benefits are applied.

-Participate in quality and efficiency workgroups to

continuously improve quality member/customer

satisfaction as requested.

- Comprehensive resolution of pharmacy calls

-Resolve Authorization inquires

- Handel's high volume patient care with dignified customer service

- Utilized EMR scheduling and planning for productivity and patient care goals

- Manages referrals and follows up on ensuring system for success

- Insurance verification and authorization tracking, awareness of insurance policies and deadlines

- Collects daily preparation of patient charts, documentation and audits

- collect co-insurance/co-pays from patient

- Multi tasking with extreme attention to detail

- investigates and resolves patient issues to encourage positive experience during patient visit

- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.

- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.

- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.

- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.