KHADIDJA FERRADJI
Abu Dhabi
Summary
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Owner
Les Anges de Vimont, Inc.
01.2007 - Current
- Supervised everyday activities within the daycare, guaranteeing a protective and stimulating space for kids.
- Coordinated educational activities and maintained open communication with parents
- Developed and implemented a clear business plan to ensure the viability and growth of the daycare
- replace educators as needed
- recruit staff and develop the nursery team. keep records and create reports. manage a budget. make sure safety and child protection regulations are met.
CEO and Manager
Auto Esthétique Fateh
01.2022 - 01.2024
- Led all company operations, including customer service, marketing, and sales management
- Developed and implemented business strategies to enhance profitability and brand visibility
- Supervised and trained a team, fostering a positive and collaborative work environment
- Maintained excellent customer relationships, strengthening loyalty through personalized service
Sales Consultant and Customer Service Representative
Nordia.inc
01.2013 - 01.2022
- Conducted direct and phone sales while maintaining high levels of ethics and professionalism
- Listened to and analyzed customer concerns to identify issues and provide appropriate solutions, ensuring satisfaction
- Collaborated with colleagues to resolve sensitive situations, using my calm demeanor and listening skills
- Delivered exceptional customer service, distinguishing myself in the role
Education
Graduate Certificate - Childcare Manager
CEJFI
Québec, QCSpecialized Certificat - Business Start-Up
Ministry of Education of Québec
01.2013
Foreign language baccalaureate -
Ministry of Education of Algiers
01.2006
Skills
- Communication and interpersonal skills
- Listening skills
- Relationship-building skills
- Emotional intelligence
- Organization and project management
- Strategic thinking
- Decision-making
- Trustworthiness and respect
- Small business operations
- Customer relations
- Staff management
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Full Professional
Additional Information
Valid Driving License, Owns a vehicle
Relevanttraining
- Business and Training, 2012
- Computational Tools, 2012
- Structure of a Business, 2012
- Marketing and Sales, 2013
- Financial Plan, 2013
- Professional and Training, 2019
- Client Servicing, 2019
- Document Management, 2019
Timeline
CEO and Manager
Auto Esthétique Fateh
01.2022 - 01.2024
Sales Consultant and Customer Service Representative
Nordia.inc
01.2013 - 01.2022
Owner
Les Anges de Vimont, Inc.
01.2007 - Current
Specialized Certificat - Business Start-Up
Ministry of Education of Québec
Foreign language baccalaureate -
Ministry of Education of Algiers
Graduate Certificate - Childcare Manager
CEJFI
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