Khader Syed
Calgary,AB
Summary
Results-driven professional with a focus on improving repair processes and customer service. Known for effective team collaboration and adaptive problem-solving, achieving faster repair turnaround times and higher customer satisfaction in mobile technology services.
Overview
5
5
years of professional experience
Work History
Cell Phone Technician
MobileCare
Calgary, AB
07.2023 - 09.2025
- Diagnosed and repaired various cell phone models, ensuring high-quality service standards.
- Analyzed and improved repair turnaround times by implementing effective workflow management strategies in collaboration with team.
- Trained new technicians on repair techniques and customer service best practices.
- Managed inventory of parts and tools, streamlining procurement processes for timely repairs.
- Implemented quality control checks to enhance service accuracy and customer satisfaction.
- Provided exceptional customer support, addressing inquiries and resolving concerns effectively.
- Efficiently diagnosed electronic faults in cellphones using specialized equipment which led to faster problem resolutions for customers.
- Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
- Provided exceptional customer support by answering queries related to device functionality and usage tips.
- Performed component replacements, including LCD screens, home buttons, and charging ports, to ensure device functionality.
Sales Associate
Cellrox
Laval, QC
02.2021 - 06.2023
- Provided knowledgeable assistance to customers in product selection and inquiry resolution.
- Arranged and managed displays to enhance product visibility and improve shopping experience.
- Managed point-of-sale systems to ensure accurate and timely processing of customer transactions.
- Worked closely with team to implement effective sales tactics, ensuring target attainment.
- Adapted quickly to changing store environments and promotions
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Utilized effective communication skills to resolve customer issues, ensuring a positive experience and rebuilding trust.
- Built relationships with customers to encourage repeat business.
Education
Post-Degree Certificate - Supply Chain Management
Montreal Collage of Information And Technology
Montreal, QC03-2021
Skills
- Display screen replacement
- Troubleshooting skills
- Battery replacement
- Software installation
- Quality control
- Diagnostic testing
- Root-cause analysis
- Wireless technology expertise
- Component installation
Languages
English
Timeline
Cell Phone Technician
MobileCare
07.2023 - 09.2025
Sales Associate
Cellrox
02.2021 - 06.2023
Post-Degree Certificate - Supply Chain Management
Montreal Collage of Information And Technology