Kha Soy
Summary
Motivated individual with experience in customer service, sales and using CRM system. Strong communication skills for providing superior customer service and understanding customers needs. Organized, dependable and willingness to take on added responsibilities with a positive attitude and ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Sales Development Representative
The Knowledge Academy
04.2023 - 12.2023
- Displayed positive attitude and energy.
- Utilized CRM system (HubSpot) for tracking and managing customer journey.
- Crafted emails, made cold calls and lead virtual meetings.
- Completed all weekly activity reports and forecasts.
- Developed and documented strategies to build pipeline of sales opportunities with target leads and prospects.
- Troubleshooted problems, worked with the team to resolve situational issues.
Sales Associate
Burberry
08.2022 - 08.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in processing shipments and ensured product flow with visual merchandising placement and replenishment.
- Ensured all front and back of house procedures are executed in accordance to the company Policy & Procedure.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Resolve client needs quickly and effectively ensured customer satisfaction.
Education
Diploma - Business
Fanshawe College
London, ON04.2012
Skills
- Stock management
- CRM Tracking
- Cold-calling
- CRM Management
- Customer Relationship Building
- Customer Service
- Friendly, Positive Attitude
- Flexible and Adaptable
Hobbies
- Reading
- Working out
- Sports
Languages
English
Native or Bilingual
Timeline
Sales Development Representative
The Knowledge Academy
04.2023 - 12.2023
Sales Associate
Burberry
08.2022 - 08.2023
Diploma - Business
Fanshawe College
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