GABRIEL VICTORINO
Toronto,ON
Summary
Proactive and passionate worker who strives to fulfill the needs of the company and to give high quality customer service. Takes initiative when serving passengers by helping them during their check-in process and giving aid by giving reassuring and friendly interactions. Always seeks ways to improve service by collaborating with co-workers, and emphasizes teamwork and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Passenger Service Ambassador
Air Transat
09.2023 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Engaged passengers in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
MICRO FUFILLMENT CLERK, Loblaw
01.2020 - Current
- Assists in maintaining a clean, organized work environment by following safety protocols and procedures
- Processes orders using SAP software system and ensured accuracy of data entry
- Coordinates the flow of materials from receiving area to production line efficiently
- Developed strong communication skills to ensure smooth workflow between departments
- Inspects incoming goods for quality assurance purposes before stocking shelves
- Organizes warehouse storage areas for maximum efficiency and safety
- Expected graduation
Education
Bachelor of Arts - Flight Services And Cabin Management
Seneca College of Applied Arts And Technology
North York, ON12.2023
High School Diploma -
William Lyon Mackenzie Collegiate Institute
Toronto, ON06.2021
Skills
- Customer Engagement
- Decision-Making
- Brand Awareness
- Product Knowledge
- Customer Service
- Problem-Solving
- Customer Education
Languages
English
Native or Bilingual
Timeline
Passenger Service Ambassador
Air Transat
09.2023 - Current
MICRO FUFILLMENT CLERK, Loblaw
01.2020 - Current
Bachelor of Arts - Flight Services And Cabin Management
Seneca College of Applied Arts And Technology
High School Diploma -
William Lyon Mackenzie Collegiate Institute
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