Kezon Dixon
Mississauga,ON
Summary
Driven professional with a strong background in customer service and problem-solving, honed at companies like PVH. Excelled in enhancing shopping experiences and operational efficiency, demonstrating exceptional teamwork and customer engagement skills. Proven ability in time management and fluent English communication, significantly improving client satisfaction and workplace safety. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Retail Sales Associate
PVH
11.2020 - 09.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Loader and Unloader
UPS
06.2022 - 08.2022
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Lifted and slid packages weighing up to 70 pounds on conveyor belts to transport items.
Rental Car Cleaner
Enterprise Car Rental
04.2022 - 05.2022
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
- Completed vehicle inspections prior to service and after completion to assess damage.
Education
Mohawk College of Applied Arts And Technology
Hamilton, ON 09.2022 - 05.2025
High School Diploma -
Rick Hansen Secondary School
Mississauga, ON09.2021
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Time Management
- Cash Handling
- Customer Engagement
- Store Opening and Closing
- Product Knowledge
Languages
English
Native or Bilingual
Timeline
Mohawk College of Applied Arts And Technology
09.2022 - 05.2025
Loader and Unloader
UPS
06.2022 - 08.2022
Rental Car Cleaner
Enterprise Car Rental
04.2022 - 05.2022
Retail Sales Associate
PVH
11.2020 - 09.2024
High School Diploma -
Rick Hansen Secondary School
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