Kezia Vinuya
Ajax,Canada
Summary
Professional with strong background in healthcare administration, ready to excel in practice coordination. Expertise in streamlining operations, managing patient schedules, and optimizing workflows to enhance clinic efficiency. Proven ability to foster team collaboration and adapt to changing needs. Known for reliability, strong organizational skills, and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Practice Coordinator
College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario
08.2023 - Current
- Policy Development and Implementation: Collaborate with stakeholders to develop and update policies, guidelines, and standards related to traditional Chinese medicine (TCM) and acupuncture practice. Ensure that these policies align with regulatory requirements and best practices in the field.
- Quality Assurance Program: Develop and oversee a comprehensive quality assurance program to monitor and evaluate the performance of practitioners. This includes conducting audits, assessments, and inspections to ensure compliance with regulatory standards.
- Continuing Education: Coordinate continuing education programs and training initiatives to support practitioners in staying up-to-date with advancements in TCM, acupuncture techniques, and relevant regulations. Facilitate workshops, seminars, and online courses to enhance professional development.
- Complaints and Disciplinary Process: Manage the complaints process by receiving, investigating, and resolving complaints or concerns raised against practitioners. Ensure that disciplinary actions are taken when necessary to maintain public trust and safety.
- Professional Standards: Promote ethical conduct and professional behavior among practitioners by enforcing codes of conduct and ethical guidelines. Provide guidance and support to practitioners to help them adhere to professional standards.
- Collaboration and Outreach: Collaborate with other regulatory bodies, healthcare organizations, and government agencies to exchange information, share best practices, and advocate for the interests of TCM and acupuncture practitioners. Engage in outreach activities to raise awareness about the importance of quality practice and regulatory compliance.
- Data Management and Reporting: Maintain accurate records of practitioner credentials, complaints, disciplinary actions, and other relevant data. Prepare reports and presentations for internal use and regulatory authorities as required.
- Research and Evaluation: Stay informed about emerging trends, research findings, and developments in TCM and acupuncture practice. Conduct research and evaluation projects to assess the effectiveness of regulatory policies and quality assurance measures.
- Professional Development: Stay current with regulatory changes, industry trends, and professional standards through participation in conferences, workshops, and professional associations. Continuously enhancing knowledge and skills to effectively perform role as a Quality Practice Coordinator.
Program Assistant
Hennick Bridgepoint Hospital
03.2023 - 08.2023
- Assisting in the development and implementation of new programs and initiatives, such as health education programs or patient support groups.
- Coordinating and organizing meetings, workshops, and other events related to hospital programs.
- Collecting and compiling data and information related to hospital programs and initiatives, and producing reports and presentations for hospital leadership.
- Communicating with hospital staff, patients, and other stakeholders to promote hospital programs and initiatives and gather feedback.
- Maintaining accurate records of program activities and expenditures, and ensuring that program budgets are adhered to.
- Collaborating with other hospital departments and external partners to ensure the success of hospital programs and initiatives.
- Participating in the evaluation of hospital programs and initiatives to assess their effectiveness and identify areas for improvement.
Laboratory Technician - Microbiology
LifeLabs
06.2020 - 02.2023
- Responsible for carrying out a diverse range of work activities; ensure all duties and responsibilities are prioritized and handled with accuracy and efficiency providing quality results.
- Demonstrate knowledge of specimen handling requirements and prioritization of specimens and results, following LifeLabs Procedures.
- Data entry of specimens, while triaging testing as appropriate.
- Perform manual and automated testing in accordance with LifeLabs Procedures under the direct supervision of a medical laboratory technologist.
- Perform procedures required to address Quality Assurance indicators as defined, consulting with resources where necessary.
- Identify incidents and non-conformances; escalate as appropriate.
- Conduct and record instrument/equipment maintenance at appropriate, defined intervals.
- Prepare and utilize reagents and controls using defined procedures.
- Ensure confidentiality of patient information.
- Monitor and maintain adequate amounts and proper usage of laboratory supplies.
- Maintain a clean, safe and orderly work environment.
- Ensure bio hazardous and routine garbage is handled in compliance with Environment, Health and Safety procedures.
- Work in a manner that protects one’s own health & safety as well as the safety of co-workers and others, and that is consistent with the law and with safe work practices and procedures established by LifeLabs.
Unit Clerk
Mount Sinai Health System
01.2022 - 12.2022
- Ensuring patient records are filled out and accurate.
- Following security measures to ensure patients' information is safe and confidential.
- Managing discharge documents, patient health history forms, admission and discharge documents and other paperwork.
- Completing receptionist duties, such as sending emails, answering phone calls, ordering supplies, scheduling appointments and placing medical orders.
- Greeting patients and showing them to their examination rooms.
- Helping colleagues enter patient data into databases.
- Coordinate the network of information passing between healthcare personnel.
- Transcribing written medical orders from healthcare staff into a computer system.
Administrative Assistant
Wychwood Eyecare
06.2020 - 07.2021
- Provide excellent customer service and patient care.
- General office duties.
- Answering phones and booking appointments.
- Pre-testing, visual fields, contact lenses.
Cashier/Merchandiser
Tim Hortons
06.2017 - 07.2018
- Hospitality & Guest Service.
- Wear proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
- Follow the guaranteed "Always Fresh" procedure to ensure coffee and products are always fresh.
- Deliver consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge.
- Ensure every guest receives a prompt and warm greeting within 5 seconds at front counter.
- Promptly execute service recovery for any guest concerns or complaints.
Education
Bachelor of Science - Accounting Undergraduate in Accountancy Program
University of Perpetual Help Systems of Laguna
Laguna, Philippines04.2017
Associate of Arts - Office Administration- Health Services
Seneca College
Toronto, ON08.2020
Skills
- Medical terminology
- Appointment coordination
- Electronic health records
- Strategic business planning
- Policy and procedure development
- Strategic planning
- Schedule management
- Workflow management
- Continuous improvement
- Practice management
- Records management
- Workflow planning
- Workflow efficiency
- HIPAA and OSHA regulations
- Managing files and records
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Verbal and written communication
- Adaptability and flexibility
- Decision-making
- Phone and email etiquette
- Microsoft office
- Documentation and recordkeeping
- Team building
- Data entry
- Handling complaints
- Leadership development
- Office management
- Self motivation
- Administration and operations
- Analytical thinking
- Conflict resolution
- Scheduling and calendar management
- Goal setting
- Appointment scheduling
- Risk assessment
- Professionalism
- Administrative procedures
- Scheduling
- MS office suite
- Quality control
Certification
- Strategic Planning Foundations - LinkedIn September 2021 to Present
- Administrative Professional Foundations - LinkedIn July 2020 to Present
Languages
English
Full Professional
Timeline
Quality Practice Coordinator
College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario
08.2023 - Current
Program Assistant
Hennick Bridgepoint Hospital
03.2023 - 08.2023
Unit Clerk
Mount Sinai Health System
01.2022 - 12.2022
Laboratory Technician - Microbiology
LifeLabs
06.2020 - 02.2023
Administrative Assistant
Wychwood Eyecare
06.2020 - 07.2021
Cashier/Merchandiser
Tim Hortons
06.2017 - 07.2018
Bachelor of Science - Accounting Undergraduate in Accountancy Program
University of Perpetual Help Systems of Laguna
Associate of Arts - Office Administration- Health Services
Seneca College