Keziah Diann Bago
Calgary,AB
Summary
Dedicated and empathetic professional with a proven track, excelling in time management and customer service. Enhanced executive efficiency and fostered nurturing environments for child development. Demonstrated strong communication and multitasking skills, significantly improving client relations and operational workflows. Committed to delivering quality service and support across diverse roles.
Offering excellent communication and organizational skills, eager to learn and develop in fast-paced environment. Brings understanding of scheduling and multitasking, coupled with proficiency in using office software. Ready to use and develop organizational and time-management skills in any role.
Bright and organized, bringing exceptional organizational skills and positive, can-do attitude to every task. Familiar with scheduling and time management, along with proficiency in office software and communication tools. Aiming to streamline operations and enhance productivity through reliable support.
Overview
2
2
years of professional experience
Work History
Personal Assistant
Dr. Khosa Medical
04.2024 - 10.2024
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance personal business.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by doing research, online orders, managing mail and scheduling appointments.
- Aside from being personal assistant. I was also looking after a child under 12 months old.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Built positive and nurturing environments to support child social and emotional growth.
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
Personal Support Worker
HomeCare
01.2023 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
Customer Service Cashier
A&W
12.2022 - 12.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Enhanced store security by identifying and reporting suspicious activities.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
Education
High School Diploma -
Lord Beaverbrook Highschool
Calgary, AB06-2021
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Dedicated Team Player
- Appointment Scheduling
- Client Relations
- Commitment to quality and service
- Administrative Support
- Efficient note-taking
- Social Media Savvy
Languages
English
Professional Working
Timeline
Personal Assistant
Dr. Khosa Medical
04.2024 - 10.2024
Personal Support Worker
HomeCare
01.2023 - 11.2023
Customer Service Cashier
A&W
12.2022 - 12.2022
High School Diploma -
Lord Beaverbrook Highschool
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