Keziah Iorshe
Edmonton,AB
Summary
Driven professional with proven expertise in facility maintenance and customer service, notably at Michels Canada. Excelled in building maintenance, ensuring customer satisfaction through effective problem-solving and interpersonal skills. Achieved significant improvements in operational efficiency and customer service standards, demonstrating a strong commitment to quality and results. Friendly Day Porter with commitment to delivering excellent guest experiences. Takes thorough approach to cleaning and maintaining properties. Detail-oriented Porter with Number years of experience in related roles. Industrious and dedicated with proven success executing maintenance tasks while cultivating workplace safety. Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Day Porter
Finning CAT
Edmonton, AB
10.2023 - 08.2024
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Reconciled used supplies against inventories for timely stock replenishment.
- Maintained building exteriors for professional, clean presentation standards.
- Updated visitor and delivery logs for correct, current security records.
- Resolved guest inquiries punctually and politely for professional customer service.
Front Desk Receptionist
Michels Canada
Nisku, AB
04.2023 - 10.2023
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Collected Type payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Diploma - Health Care Aide
NorQuest College
Edmonton, AB09.2024
Skills
- Trash pickup
- Building Maintenance
- Facility Cleaning
- Ensuring customer satisfaction
- Dusting furniture
- Inventory Maintenance
- Customer Service
- Materials Organization
- General Labor
- Problem-Solving
- General Maintenance
- Interpersonal Skills
- Punctual and Dependable
Languages
English
Full Professional
English
Professional Working
English
Full Professional
Certification
- First Aid/CPR Certified
Timeline
Day Porter
Finning CAT
10.2023 - 08.2024
Front Desk Receptionist
Michels Canada
04.2023 - 10.2023
Diploma - Health Care Aide
NorQuest College