Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KEZIA KEZIA

Kelowna,BC

Summary

Skilled in team leadership and complex problem-solving, adept at improving service delivery and resolving conflicts efficiently. Demonstrates strong verbal and written communication, ensuring high-quality outcomes with a focus on achievements. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

3
3
years of professional experience

Work History

Manager

Shell Gas Station
07.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Administrative Assistant

BLS International Services
06.2022 - 02.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Customer Fulfillment Associate

Amazon
09.2021 - 12.2022
  • Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
  • Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.

Education

Associate of Arts - Health Care Aide

Sprott Shaw College
Kelowna, BC
11.2024

Associate of Arts -

University of Canada
Vancouver, BC
12.2022

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Manager

Shell Gas Station
07.2023 - Current

Administrative Assistant

BLS International Services
06.2022 - 02.2023

Customer Fulfillment Associate

Amazon
09.2021 - 12.2022

Associate of Arts - Health Care Aide

Sprott Shaw College

Associate of Arts -

University of Canada

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KEZIA KEZIA