Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kezia Kant

Surrey

Summary

Excellence driven leader with over 6 years of experience working in customer service and leadership roles. Great commitment to enhance customer experience and passionate about the growth and development of successful teams, leaders and the business.

Overview

13
13
years of professional experience

Work History

General Manager

Planet Fitness
07.2018 - Current
  • Drive a positive culture through commitment, communication and adherence to company's core values.
  • Handle all operational and business responsibilities of a $3.2 million dollar new build.
  • Mass hiring, recruiting, scheduling and payroll.
  • Responsible for performance management - coaching, development plans and annual performance reviews.
  • Optimize customer satisfaction and model a consistent focus on high quality customer service and interactions.
  • Maintain high staff retention and growth.
  • Implement action plans to track and achieve all key performance indicators(KPI)
  • Ensure operational costs and payroll cost are achieved as per monthly, quarterly and yearly budgets.
  • Oversee maintenance and repair of all equipment and facilities and high cleaning standards.
  • Work directly with the Regional Manager and Human Resources to ensure compliance at all levels.
  • Monitor inventory and process new orders.
  • Market in the local communities and organize promotional events.

Special Education Assistant

Surrey School District
05.2011 - 09.2019
  • Provided academic, life and social skills support to students with special needs in elementary and high schools.
  • Collaborated with the classroom teacher and integration teacher to develop Individual Education Plans (IEP)
  • Condensed curriculum based on students abilities and implemented and tracked IEP goals
  • Attended weekly and monthly team meetings and communicated student progress and provided any feedback and updated the IEP goals as needed.

Education

Diploma In Special Needs Education -

Stenberg College
03.2011

Grade 12 graduation -

Tilak High School
12.2008

Skills

  • Performance Management
  • Revenue Generation
  • Customer Relationship Management
  • Networking abilities
  • Quality Management
  • Cost Reductions
  • Succession Planning

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

General Manager

Planet Fitness
07.2018 - Current

Special Education Assistant

Surrey School District
05.2011 - 09.2019

Diploma In Special Needs Education -

Stenberg College

Grade 12 graduation -

Tilak High School

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Kezia Kant