Summary
Overview
Work History
Education
Skills
Timeline
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Kezia Chidima Ademe

Ottawa,ON

Summary

Team-oriented Bakery Clerk experienced in weighing, packaging and labeling bakery products and refilling and rotating items to maintain well-stocked inventory. Friendly and reliable individual with solid organizational and prioritization abilities paired with excellent customer service skills. Dependable individual with willingness to learn and perform new tasks.

Overview

2
2
years of professional experience

Work History

Bakery Associate

Walmart
Ottawa
02.2024 - Current
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Maintained cleanliness of work areas throughout shift.
  • Stocked shelves with freshly-baked items as needed throughout day.
  • Conducted regular price audits to ensure accuracy.
  • Greeted customers to determine wants or needs.

Customer Service Representative

Ngassa Supermarket
Cameron
03.2022 - 04.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Bachelor of Arts - English Law

University of Buea
Cameroon
12-2021

High School Diploma -

Baptist High School
Cameroon
05-2018

Diploma - Law Clerk

Algonquin College
Ottawa, ON

Skills

  • Stock Rotation
  • Sanitation Procedures
  • Food Safety
  • Waste Reduction
  • Complaint resolution
  • Data Collection
  • Appointment Scheduling
  • Account updating
  • Credit card payment processing

Timeline

Bakery Associate

Walmart
02.2024 - Current

Customer Service Representative

Ngassa Supermarket
03.2022 - 04.2023

Bachelor of Arts - English Law

University of Buea

High School Diploma -

Baptist High School

Diploma - Law Clerk

Algonquin College

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Kezia Chidima Ademe