Kezia Allen Emmanuel
Administrative Assistant
Calgary,Alberta
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
WORLDWIDE SKY PATHS SERVICES LIMITED
08.2016 - Current
- Managed a comprehensive filing system, ensuring easy retrieval of important documents, and organizing and maintaining paper and electronic files, records, and documents
- Coordinated and scheduled appointments, and meetings, and efficiently planned business trips, booking flights, accommodations, and ground transportation
- Developed and updated the office procedure manual, outlining standard operating procedures, policies, and responsibilities for the staff
- Greeted visitors, determined the appropriate point person, and made them feel comfortable
- Proactively handled office supplies and inventory, including ordering and stocking materials as needed
- Accurately typed correspondence, drafts, memos, and other materials using word processing software, and complied, and prepared monthly reports for management, ensuring clarity and accuracy
- Managed approximately 10 incoming phone calls, emails, incoming correspondence, and physical materials, drafted and dispatched professional emails, letters, and other materials on behalf of the organization, and coordinated the flow of information, ensuring timely responses and efficient communication channels
- Handling general administrative tasks such as data entry, copying, and filing documents as needed.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Assistant
Africa Energy SA Nigeria Limited
01.2014 - 07.2016
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data, and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks daily.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
Education
Diploma in Education/Account Option - Business Accountancy
CITY COLLEGE OF EDUCATION
NIGERIA 08.2015
Skills
Time Management
- Problem-Solving
- Organizational
- Attention to detail
- Communication
- Software Proficiency
- Customer Service
- Flexibility
- Calendar Management
- Travel Coordination
- Minute Taking
- Scheduling
- Research
- Office Administration
- Multitasking and prioritization
- Proofreading
- Self-starter
- Prioritization
- Spreadsheets
- Accounting Support
- Staff Management
- Data Entry
Profession
ADMINISTRATIVE ASSISTANT
Certification
- Office Administration
- Administrative Support/ Management
- Customer Service
- Operations Management
Accomplishments
- Spearheaded an energy-saving initiative by implementing Inverter, resulting in a 30% reduction in electricity and Diesel consumption within the office.
- Collaborated with facilities management to implement a maintenance tracking system for lighting and HVAC, the tool is now used by 10 staff members and streamlines response time for service requests.
- Assisted in training 2 new staff members, enhancing team productivity.
- Successfully negotiated a salary increment of 10% during annual performance reviews.
- Followed up on outstanding payments for the company, ensuring timely collections and improvement of cash flow.
- Managed vendor relationships, negotiating contracts that saved $5,000 annually.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
WORLDWIDE SKY PATHS SERVICES LIMITED
08.2016 - Current
Administrative Assistant
Africa Energy SA Nigeria Limited
01.2014 - 07.2016
- Office Administration
- Administrative Support/ Management
- Customer Service
- Operations Management
Diploma in Education/Account Option - Business Accountancy
CITY COLLEGE OF EDUCATION
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