Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keyvan Khasteh

Greenfield Park,QC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Contact Centre Specialist, Chat & Social Media

CIBC
12.2023 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Educated customers on online banking and mobile banking applications.
  • Educated customers on digital banking features, facilitating seamless transitions from traditional banking methods.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Customer Support Specialist

Nordia
07.2022 - 09.2023
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer chats using Five9 and telephone calls promptly to avoid on-hold wait times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected and analyzed customer information to prepare product or service reports.
  • Recommended products to customers, thoroughly explaining details.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Trader

Self employed
04.2020 - 07.2022
  • Collecting information daily.
  • Analyzing charts and data.
  • Risk Management
  • Daily networking on various platforms.
  • Constantly improving to keep up with the space.


Security Guard

Gardium
02.2020 - 04.2021
  • Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
  • Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
  • Provide excellent customer service
  • Respond to emergency situations to provide necessary assistance to employees and customers
  • Remotely manage the surveillance and security of eight factories all around the world.

Night Clerk

Provigo
08.2017 - 05.2019
  • Prepare, manufacture and package products relating to the department; provide high quality customer service; check the quantity and quality of the goods.
  • Package and stamp the prices on the merchandise; rotate products; ensure the order and cleanliness of the department.

Education

High School Diploma -

Mont-Royal High School
Montreal, QC
08.2005 - 08.2010

No Degree - Préuniversitaire

Cégep Du Vieux Montréal
Montreal, QC
05.2001 -

Skills

Communication

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Certification

Excel Basics for Data Analysis

Timeline

Contact Centre Specialist, Chat & Social Media

CIBC
12.2023 - Current

Customer Support Specialist

Nordia
07.2022 - 09.2023

Excel Basics for Data Analysis

06-2022

Trader

Self employed
04.2020 - 07.2022

Security Guard

Gardium
02.2020 - 04.2021

Night Clerk

Provigo
08.2017 - 05.2019

High School Diploma -

Mont-Royal High School
08.2005 - 08.2010

No Degree - Préuniversitaire

Cégep Du Vieux Montréal
05.2001 -

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Keyvan Khasteh