Keyvan Khasteh
Greenfield Park,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Contact Centre Specialist, Chat & Social Media
CIBC
12.2023 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers on online banking and mobile banking applications.
- Educated customers on digital banking features, facilitating seamless transitions from traditional banking methods.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Support Specialist
Nordia
07.2022 - 09.2023
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer chats using Five9 and telephone calls promptly to avoid on-hold wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected and analyzed customer information to prepare product or service reports.
- Recommended products to customers, thoroughly explaining details.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Trader
Self employed
04.2020 - 07.2022
- Collecting information daily.
- Analyzing charts and data.
- Risk Management
- Daily networking on various platforms.
- Constantly improving to keep up with the space.
Security Guard
Gardium
02.2020 - 04.2021
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Provide excellent customer service
- Respond to emergency situations to provide necessary assistance to employees and customers
- Remotely manage the surveillance and security of eight factories all around the world.
Night Clerk
Provigo
08.2017 - 05.2019
- Prepare, manufacture and package products relating to the department; provide high quality customer service; check the quantity and quality of the goods.
- Package and stamp the prices on the merchandise; rotate products; ensure the order and cleanliness of the department.
Education
High School Diploma -
Mont-Royal High School
Montreal, QC 08.2005 - 08.2010
No Degree - Préuniversitaire
Cégep Du Vieux Montréal
Montreal, QC 05.2001 -
Skills
Communication
Certification
Excel Basics for Data Analysis
Timeline
Contact Centre Specialist, Chat & Social Media
CIBC
12.2023 - Current
Customer Support Specialist
Nordia
07.2022 - 09.2023
Excel Basics for Data Analysis
06-2022
Trader
Self employed
04.2020 - 07.2022
Security Guard
Gardium
02.2020 - 04.2021
Night Clerk
Provigo
08.2017 - 05.2019
High School Diploma -
Mont-Royal High School
08.2005 - 08.2010
No Degree - Préuniversitaire
Cégep Du Vieux Montréal
05.2001 -