Keyuri Patel
Hamilton,ON
Summary
Experienced professional adept in customer service and retail operations, demonstrating a track record of process improvement, heightened customer satisfaction, and successful outcomes. Proficient in multitasking and adept at problem-solving within dynamic environments. Possessing a robust work ethic and excellent communication abilities, poised to leverage experience in fostering the success of organizations across varied industries.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fresh Associate
Walmart Burlington
01.2021 - Current
- Assisted customers with inquiries and product location, delivering friendly and efficient service.
Maintained clean and organized sales floor, enhancing shopping experience.
Restocked merchandise, ensuring shelves were fully stocked and well-maintained.
Collaborated with team members to achieve store targets and goals.
Administrative Assistant
Navbharat Overseas Aspirations
03.2020 - 08.2021
- Encouraged cooperative environment consistent with company values, enhancing employee and customer contentment.
Provided thorough administrative assistance, improving office effectiveness by managing phone calls, scheduling meetings, and assisting guests.
Managed accurate records of contracts and customer service issues using Salesforce.
Simplified administrative duties by creating portfolio assessments, policy recommendations, and graphics.
Ensured timely resolution of policy-related concerns and maintained organized document filing system.
Education
Post-Degree Certificate - Global Business Management
Mohawk College of Applied Arts and Technology
Hamilton, ON08.2023
Bachelor's degree - Bachelor of Commerce
SMPIC College
Gujarat, India08.2019
Skills
- Customer Service Communication Problem-Solving Product Knowledge
Assisting customers, resolving issues, creating positive experiences Strong verbal and written communication skills Quick thinking, handling challenges, finding solutions Familiarity with products, providing accurate information
Teamwork Time Management Adaptability Sales Techniques
Collaborating with colleagues to achieve goals Multitasking, task prioritization, effective time management Flexibility in adapting to changes and unexpected situations Success in upselling or cross-selling, contributing to revenue
Technical Skills:
Tableau SQL MS Office (Word, Excel, PowerPoint) Team Leadership
Certification
- TCSP 2: CORE 2022
- Survey Monkey Essential Training
- Interview Masterclass
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Fresh Associate
Walmart Burlington
01.2021 - Current
Administrative Assistant
Navbharat Overseas Aspirations
03.2020 - 08.2021
Post-Degree Certificate - Global Business Management
Mohawk College of Applied Arts and Technology
Bachelor's degree - Bachelor of Commerce
SMPIC College
- TCSP 2: CORE 2022
- Survey Monkey Essential Training
- Interview Masterclass
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