Keyur Dashrathbhai Varma
London
Summary
Dynamic customer service professional with experience at Circle K, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated situations while maintaining professionalism. Skilled in data entry and relationship building, consistently optimizing processes to improve service quality.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Circle K
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Chef
East Side Mario's Restaurant
12.2023 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
Education
Diploma - Mechanical Engineering
Gujarat Technical University
Government Polytechnic, Himmatnagar 624, Nh8,05-2020
Bachelor in Mechanical Engineering - Mechanical Engineering
Gujarat Technical University
Ahmedabad, Gujarat India05-2023
Post-Graduate Certificate - Practical Elements of Mechanical Engineering
Fanshawe College of Applied Arts And Technology
London, None09-2024
Post-Graduate Certificate - Project Management
Fanshawe College
London, None05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Relationship building
Languages
English
Professional Working
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Customer Service Representative
Circle K
12.2024 - Current
Chef
East Side Mario's Restaurant
12.2023 - Current
Diploma - Mechanical Engineering
Gujarat Technical University
Bachelor in Mechanical Engineering - Mechanical Engineering
Gujarat Technical University
Post-Graduate Certificate - Practical Elements of Mechanical Engineering
Fanshawe College of Applied Arts And Technology
Post-Graduate Certificate - Project Management
Fanshawe College
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