Keyonna Di Iorio Tripodi
Georgetown
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Server
Timo Italian Grille
11 Mill St E, Tottenham, ON L0G 1W0
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Barista
Lickity Split
22 Main St W, Beeton, ON L0G 1A0
04.2016 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like danishes and ice cream.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, ice cream and other merchandise.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
B.H.S. Specialized Honours - Health Studies
York University
Toronto, ON04.2027
High School Diploma -
Robert F. Hall Catholic Secondary School
Caledon East, ON06.2021
Skills
- Beverage and Food Preparation
- Safe Food Handling
- Team Player
- Sales Expertise
- Staff Training
- Coffee and Tea Preparation
- Supply Ordering and restocking
- Cleaning and Sanitizing
- Multitasking
- Problem-solving
- Customer service
- Food Serving and Preparation
- Point of Sale Knowledge
- Cash Register Operations
Languages
English
Full Professional
Timeline
Server
Timo Italian Grille
06.2024 - Current
Barista
Lickity Split
04.2016 - Current
B.H.S. Specialized Honours - Health Studies
York University
High School Diploma -
Robert F. Hall Catholic Secondary School