Keyonna Brice
Los Angeles
Summary
Dynamic Restaurant Manager with a proven track record at Mae West Restaurant, excelling in team coordination and inventory control. Enhanced customer satisfaction through proactive service strategies and staff training, fostering a positive work environment. Achieved operational efficiency by optimizing labor costs and implementing effective feedback systems.
Knowledgeable manager with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
29
29
years of professional experience
Work History
Server
Honey Bears Barbeque
01.1996 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- fied customers.
Restaurant Manager
Mae West Restaurant
01.1998 - 01.2000
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Bachelor of Arts - Art History
Santa Clara University
Santa Clara, CA05-2004
High School Diploma -
Xavier College Prep
Phoenix, AZ05-1996
Skills
- Team Coordination
- Inventory control and record keeping
- Customer Interaction Strategies
- Staff management
Languages
Spanish
Professional Working
Timeline
Restaurant Manager
Mae West Restaurant
01.1998 - 01.2000
Server
Honey Bears Barbeque
01.1996 - Current
Bachelor of Arts - Art History
Santa Clara University
High School Diploma -
Xavier College Prep
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