Keylee Jaimes
Victoria,BC
Summary
Experienced with managing front desk operations and providing top-tier customer service. Utilizes organizational skills and multitasking abilities to ensure smooth office workflows. Knowledge of scheduling coordination and effective communication techniques.
Overview
7
7
years of professional experience
Work History
Receptionist Coordinator
Peninsula Lifetime Eyecare
Sidney, BC
07.2023 - Current
- Coordinated appointment scheduling, enhancing patient flow and reducing wait times.
- Managed front desk operations, ensuring seamless communication between patients and healthcare providers.
- Assisted with billing inquiries, providing clear information on insurance coverage and payment options.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
Server
Browns Social House
Victoria, BC
03.2021 - 07.2023
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Developed knowledge of menu items, enhancing customer experience through informed recommendations.
- Managed cash register operations, processing payments efficiently and accurately.
Server
Irish Times Pub
Victoria, BC
04.2018 - 03.2020
- Responded to guest inquiries and concerns promptly, resolving issues to uphold brand reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Victoria High School
Victoria, BC06-2014
Skills
- File organization
- Scheduling appointments
- Reception area maintenance
- Document management
- Greeting and seating clients
- Customer service
Timeline
Receptionist Coordinator
Peninsula Lifetime Eyecare
07.2023 - Current
Server
Browns Social House
03.2021 - 07.2023
Server
Irish Times Pub
04.2018 - 03.2020
High School Diploma -
Victoria High School