Keylan Mack
Healthcare Compliance & Operations Analyst
Sacramento,CA
Summary
A driven and results-oriented individual with a proven ability to manage complex operations, ensuring efficiency and compliance in fast-paced environments. With a strong foundation in team sports, thrive in collaborative settings and excel at working with others to achieve shared goals. Known for maintaining a positive attitude and embracing challenges that foster personal and professional growth, dedicated to continuously expanding knowledge and skills. Consistently push myself to exceed goals, delivering high-quality results with precision, efficiency, and a commitment to continuous improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Ambulatory Operations Project Policy Analyst 3
University of California, Davis Health System
Sacramento, CA
08.2022 - Current
- Lead clinic licensing efforts for 35+ clinics, ensuring timely payment and compliance with CDPH and CLIA regulations
- Manage after-hours triaging services for 15+ clinics, coordinating with leadership and third-party vendors to improve service quality and operational efficiency
- Facilitate RFP submissions and manage service contracts exceeding $500K, overseeing budgets, invoicing, and payment processing for outsourced services
- Developed six post-COVID workflow documents, optimizing clinic operations and ensuring accurate task execution
- Provide payment reconciliation support to 80+ clinics, resolving copayment issues and collaborating with finance departments for accuracy
- Train and support 50+ clinic managers and supervisors in payment workflows, ensuring operational consistency
- Oversee PCI compliance for credit card systems in all clinics, conducting annual BAU walk throughs and managing quarterly audits
- Facilitate biannual patient panel reports and monthly data reports, providing key metrics to improve patient care
- Data Reporting: Provided six monthly and weekly reports covering critical metrics such as blood pressure monitoring and opioid usage, helping inform decision-making and patient care improvements
- Prescription Pad Inventory Management: Monitored and managed quarterly prescription pad inventories to ensure compliance and secure handling of materials.
Patient Service Representative
University of California, Davis Health System
Sacramento, CA
11.2019 - 08.2022
- Worked for Ambulatory Care Float Pool, covering staff shortages across various ambulatory clinic
Worked across 20+ primary care and specialty clinics within Ambulatory Care Department.- Managed employee health workflow during COVID pandemic as university employees contracted the virus.
Enterprise Service Agent
Enterprise Rent-A-Car
Elk Grove, California
05.2019 - 11.2020
- Provided exceptional customer service by completing 50+ customer pick-ups and drop-offs, managing vehicle fleet logistics, and ensuring cleanliness and readiness of vehicles for rentals.
- Enhanced customer satisfaction through efficient and courteous service.
- Performed routine maintenance on vehicles
Server/Assistant
Red Lobster
St. Joseph, MO
05.2017 - 05.2018
- Delivered high-quality customer service, assisted with restaurant operations, and ensured cleanliness and readiness for customers while full-time student athlete.
- Bussed/Waited tabled when need for 5+ tables during busy hours.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service
Pizza Delivery/Cashier
Fat Mike's Pizza
Elk Grove, California
05.2015 - 09.2016
- Managed deliveries and cash handling, and provided excellent customer service in fast-paced environment. (Full-time student athlete).
- Took pizza orders for 40+ customers during shifts and delivered as well.
- Maintained and balanced cash drawer, ensuring accurate accounting
Education
Bachelor of General Studies-Business Management -
Missouri Western State College
Saint Joseph, MO 08.2017 - 12.2018
Associate of Arts-Social Sciences -
Sacramento City College
Sacramento, CA 08.2014 - 05.2016
Skills
Microsoft (Teams, Outlook, PowerPoint, Excel, Word)
EPIC Systems
Experience with SQL report viewer
Policy evaluation
Customer Service
CompTIA Security certification (in progress)
Timeline
Ambulatory Operations Project Policy Analyst 3
University of California, Davis Health System
08.2022 - Current
Patient Service Representative
University of California, Davis Health System
11.2019 - 08.2022
Enterprise Service Agent
Enterprise Rent-A-Car
05.2019 - 11.2020
Bachelor of General Studies-Business Management -
Missouri Western State College
08.2017 - 12.2018
Server/Assistant
Red Lobster
05.2017 - 05.2018
Pizza Delivery/Cashier
Fat Mike's Pizza
05.2015 - 09.2016
Associate of Arts-Social Sciences -
Sacramento City College
08.2014 - 05.2016