Keyla Ligia de Lins
Moncton,NB
Summary
Resourceful financial analyst skilled in maintaining high productivity and efficiently completing tasks. Excel in communication, problem-solving, and adaptability, ensuring positive experiences for clients. Excel at empathy, active listening, and adaptability to meet diverse customer needs and foster positive experiences. Results-oriented professional with a diverse background in management and customer service. Dedicated to making operational and procedural improvements. Possess specialized skills in conflict resolution, data entry, and customer relationship management.
Overview
7
7
years of professional experience
10
10
Years of professional experience in Logistics assistant
5
5
Years of professional experience in Financial Analitics
Work History
Customer Advisor Lead - Softgoods
Sport Chek
Miramichi, Canada
11.2024 - Current
- Guide teams providing resources and answering questions, implement strategies to ensure that department strategies align with organizational goals, resolve issues, make sure the team is following the safety codes, procedures and documentation.
- Responsible for Store visual organization, new promotions, markdown, markup, collection exchange and exceptional customer service.
- Health & Safety Member
Practicum Student
Apex Industries
Moncton, New Brunswick
01.2026 - 01.2026
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed accounts payable and receivable activities including invoice processing, payments reconciliation.
Head Cashier (FT)
Sport Chek
Miramichi, Canada
09.2023 - 11.2024
- Created a positive atmosphere by smiling, greeting and providing a pleasant, friendly experience.
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Established or identified prices of goods, and tabulated bills using cash registers or optical price scanners.
- Received payment by cash, credit cards, or debits, and issued receipts, refunds, credits, or change due to customers.
- Monitored, directed, and prioritized all store front end activities in a fast paced high volume traffic retail environment
- Continuous rapid decisive proactive and reactive decision making, utilizing various communication formats and devices
- Provided training/coaching, daily observations and monthly performance reviews for all cashiers, and some other department associates
Store Associate (PT)
Winners - TJX Companies
Miramichi, Canada
11.2021 - 03.2024
- Customer service to external and internal, merchandising replacement, organization of the store, cleaning of common areas, cash, and service to the fitting room.
- Answering customer questions regarding merchandising, pricing, and promotions, making sure all inventory is processed, priced, and put away, ensuring store conditions are consistently upheld to company standards, and working with coordinators and Managers to devise ways to maximize store sales.
Drafting Assistant (FT)
Modular Fabrication
Miramichi, Canada
03.2022 - 09.2023
- Responsible for maintaining Drawing Logs & Transmittals, to maintain Folders and records, to deliver shop drawings to designated Parties and perform other duties as assigned.
- My responsibility is to take care of all documentation of the drawings, after being programmed in the cutting machines, that is, emission, printing, copying and archiving.
- In addition to keeping all online and paper files updated.
Accounts Receivable Analyst/Advisor
Cia Hering
Blumenau, Brazil
11.2018 - 09.2021
- Processed incoming payments and updated financial records accurately.
- Collaborated with sales teams to ensure timely invoicing and collections.
- Managed customer account reconciliations and resolved discrepancies promptly.
- Analyzed payment trends and provided insights to improve cash flow management.
- Assisted in preparing monthly aging reports for management review.
- Supported internal audits by providing necessary documentation and data analysis.
- Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
- Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
Education
Accounting, Taxes And Payroll - Accounting, Taxes And Payroll
Sundance College
Alberta05-2026
Postgraduate In Oil And Gas - Oil And Gas
Uniasselvi
Brazil08.2014
Bachelor's Degree - Logistics
Univali
Brazil01.2005
Skills
- Customer service
- Team leadership
- Active learning
- Process improvement
- Interpersonal skills
- Calm under pressure
- Problem-solving aptitude
- Multitasking and prioritization
- Emotional intelligence
- Continuous improvement
- Reliability
- Shipping procedures
- Business ethics
- Record keeping
- Adaptability and flexibility
- Staff education and training
- Microsoft office expertise
- Analytical thinking
- CRM software
- Data analysis
- Administrative and office support
- Teamwork
- Phone etiquette
Languages
English
Native/ Bilingual
Spanish
Professional
Portuguese
Native/ Bilingual
Certification
- JHSC NB - Health and Safety Representative - 2025
- First Aid - St. John Ambulance - 2024
- Retail Leadership - Retail Council Canada - On line - 2024
- English for career development – On line - 2023
- Financial Management – On line – 2023
- Cash office Fundamentals – TJX - 2022
References
References available upon request.
Timeline
Practicum Student
Apex Industries
01.2026 - 01.2026
Customer Advisor Lead - Softgoods
Sport Chek
11.2024 - Current
Head Cashier (FT)
Sport Chek
09.2023 - 11.2024
Drafting Assistant (FT)
Modular Fabrication
03.2022 - 09.2023
Store Associate (PT)
Winners - TJX Companies
11.2021 - 03.2024
Accounts Receivable Analyst/Advisor
Cia Hering
11.2018 - 09.2021
Accounting, Taxes And Payroll - Accounting, Taxes And Payroll
Sundance College
Postgraduate In Oil And Gas - Oil And Gas
Uniasselvi
Bachelor's Degree - Logistics
Univali