Keyandra Bess
Lindsay
Summary
Experienced retail professional with a strong background in store operations and team management. Successfully developed staff schedules and training programs, enhancing team efficiency and customer service quality. Implemented visual merchandising strategies that increased product visibility and customer engagement, while maintaining high standards of operational efficiency through effective policy implementation.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work History
Supervisor
Claire's Boutique
Killeen
04.2025 - 11.2025
- Oversaw daily store operations, ensuring optimal staff performance and adherence to brand standards and policies.
- Developed staff schedules and training programs that enhanced team efficiency and improved customer service quality.
- Implemented visual merchandising strategies that increased product visibility and customer engagement within the store.
Front End Associate
Walmart
Killeen
11.2022 - 02.2023
- Computed purchases and received and processed cash or credit payment.
- Greeted customers warmly and directed them to appropriate store sections.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Bagged, boxed, or wrapped merchandise carefully and efficiently.
- Implemented company policies and procedures to maintain operational efficiency.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Kept checkout areas clean, organized, and replenished with necessary supplies.
- Assisted customers with self-checkout processes and troubleshooting any issues.
Store Manager
Family Dollar
Houston
06.2019 - 08.2022
- Recruited, trained and supervised new employees.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Established customer service standards and monitored staff compliance.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Team Leader
Jack in the Box
Houston
09.2014 - 06.2019
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Offered training and support to keep team members motivated and working toward objectives.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Delegated daily tasks to team members to optimize group productivity.
- Identified needs of customers promptly and efficiently.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Prepared variety of foods according to exact instructions and recipe specifications.
Bartender
Black Eyed Pea
Bellaire
03.2012 - 09.2014
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Adhered to state regulations regarding serving alcohol responsibly.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Neatly sliced and pitted fruit for garnishing drinks.
- Collected and organized daily till totals and tips.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Education
High School Diploma -
Westbury High School
Houston, TXSkills
- Merchandise display set up
- Retail transactions
- Order selection and preparation
- Merchandising and display assembly
- Product restocking
- Continuous integration
- Display setup
- Team contribution
- Issue resolution
- Returns processing
- Cash register operation
- Refund handling
- Payroll administration
- Workforce management
- Staff supervision
- Training programs
- Customer service
- Visual merchandising
Education and Training
other
Timeline
Supervisor
Claire's Boutique
04.2025 - 11.2025
Front End Associate
Walmart
11.2022 - 02.2023
Store Manager
Family Dollar
06.2019 - 08.2022
Team Leader
Jack in the Box
09.2014 - 06.2019
Bartender
Black Eyed Pea
03.2012 - 09.2014
High School Diploma -
Westbury High School