Kexin Ma
Burnaby,BC
Summary
Great Passionate for social media with a strong background in video editing and copy writing. Member of the Victoria Chinese Students and Scholars Association's Publicity Department (UVIC CSSA). Several years of experience in independently managing personal social media accounts on Instagram, Weibo and RedBook. The most outstanding post on Redbook received up to 5,500 likes and over 23,000 views. My dedication to social media, coupled with my creative skills, make me an invaluable asset in producing engaging content and driving audience engagement.
Overview
1
1
year of professional experience
Work History
Publicity Department Member
UVIC CSSA
05.2022 - 07.2023
- New Media Operations: Assisted in the operation of the CSSA's official social media account, including content update, topic initiation, fan management, etc
- Wrote succinct, accurate, intelligent and creative copy for CSSA's official accounts on various social media platforms to improve the influence and attention
- Business Outreach: Cooperated with external enterprises to strive for commercial sponsorship, strengthened liaison to organize inter-university exchange activities
- Internal Communication: Responsible for the communication between various departments
- Event Management: Including project planning, budget and material publicity, progress control, personnel scheduling and order maintenance, review and feedback.
Customer service & sales
Momi noodle
05.2022 - 04.2023
- Guest Service: Provided guests with excellent service, including order, beverage service, checkout, etc
- Dish Sales: Accurately understood the dishes served daily to provide dish introductions and recommendations based on taste preferences
- Environment Maintenance: Provided an elegant and clean hygienic environment
- Complaint Handling: Helped guests solve various problems in the dining process, timely responded to guests' complaints.
Receptionist
Noodle fans
11.2022 - 03.2023
- Responsible for front desk customer reception, ordering, cash register, hygiene maintenance, inventory, etc
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Recorded ordering information, counted daily sales performance to make reports, and assisted store managers to prepare for daily work.
Education
Bachelor of Arts - Economic and Pacific Asia Study
UNIVERSITY OF VICTORIA
Victoria, BC07.2023
Skills
- Fluent Communication in English and Mandarin
- Excellent Communication and Social Skills
- Creative and Detail-oriented Worker
- Independent Video Editing and Writing Skills
- Active and Reliable in Team Cooperation
- Great Enthusiasm for Social Media
Timeline
Receptionist
Noodle fans
11.2022 - 03.2023
Publicity Department Member
UVIC CSSA
05.2022 - 07.2023
Customer service & sales
Momi noodle
05.2022 - 04.2023
Bachelor of Arts - Economic and Pacific Asia Study
UNIVERSITY OF VICTORIA
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