Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Kewin Madtha

Kewin Madtha

Toronto,ON

Summary

A detail-oriented credit card specialist possessing outstanding interpersonal communication abilities, a meticulous approach to tasks, and adept problem-solving skills. Proficient in multitasking and maintaining precision under pressure, with comprehensive expertise in compliance and regulatory frameworks to drive exemplary outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Credit Card Specialist

TD CANADA TRUST
02.2023 - Current
  • Investigated and resolved customer disputes related to credit decisions.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Evaluated customer creditworthiness and financial statements to determine credit limits.
  • Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
  • Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Built strong relationships with customers to increase retention and loyalty.
  • Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
  • Updated training materials for new hires within the Credit Card Specialist team, enhancing employee knowledge of industry best practices.
  • Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
  • Maintained compliance with applicable regulations and laws governing consumer credit.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

ASSISTANT MANAGER OF OPERATIONS

Shoppers Drug Mart
01.2021 - 12.2022
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
  • Established employee management by developing schedules, tracking time and administering payroll
  • Managing daily operational resources (physical, financial, human) of store standards
  • Assist in achieving projected sales growth targets using different financial methods
  • Consistently exceed sales target of $7000 per day and customer satisfaction over store target of 75%
  • Coordinated with Store Manager in different operational issues and promotional activities.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

MERCHANDISER

Shoppers Drug Mart
05.2018 - 12.2020
  • Executed merchandising and floor moves based on seasonal changes, business needs, and trends
  • Communicated effectively with coworkers and managers
  • Trained new coworkers on advantages of one product over another
  • Inspected merchandise for quality and arranged proper display location on floor
  • Answered customer questions regarding store merchandise, department information and pricing.

SENIOR OFFICER-PROCESS QUALITY

Mphasis Limited
03.2016 - 11.2017
  • Auditing the work of associates engaged in providing and verifying information to insurance companies and insurance agents
  • Identify and provide appropriate coaching or refresher training requirement for associates on daily work routine to respond professionally towards handling customer questions and complaints
  • Perform call taking to obtain and process information required for the provision of services on behalf of financial institutions for account verification.

Education

Associate of Applied Science - Hotel Operation Management

George Brown College, Toronto, ON

Skills

  • Customer Satisfaction
  • Occupational Health and Safety
  • Attention to detail
  • Vendor management
  • Merchandise Recommendations
  • Team Cooperation
  • Purchasing and Planning
  • Building Customer Loyalty
  • Store Policies and Procedures
  • Stocking and Receiving
  • Payment Processing
  • Application processing
  • Credit limit adjustments
  • Client Relationship Building
  • Information Verification

Certification

  • Health and Safety certification - OHS
  • First Aid, CPR and Smart Serve certified

Languages

English
Full Professional
Hindi
Professional Working

Timeline

Credit Card Specialist - TD CANADA TRUST
02.2023 - Current
ASSISTANT MANAGER OF OPERATIONS - Shoppers Drug Mart
01.2021 - 12.2022
MERCHANDISER - Shoppers Drug Mart
05.2018 - 12.2020
SENIOR OFFICER-PROCESS QUALITY - Mphasis Limited
03.2016 - 11.2017
George Brown College - Associate of Applied Science, Hotel Operation Management

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Kewin Madtha