KEWANNA WHITEHEAD
Anaheim
Overview
2
2
years of professional experience
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Skilled Medical Billing Specialist with background in accurate coding, claims processing and managing patient accounts. Showcased proficiency in medical software systems, healthcare regulations, and insurance policies. Proven ability to streamline billing procedures leading to increased productivity and improved revenue cycle management. Known for strong problem-solving skills and commitment to maintaining confidentiality in handling sensitive patient information.
Work History
Medical Billing Specialist
RSABILL,INC
Burleson
10.2023 - 06.2025
- Assisted with on-the-job training of new staff on routine procedures.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Created and processed claims to third-party payers using specific coding guidelines.
- Prepared daily reports summarizing payments received from insurers or other sources.
- Adhered to HIPAA regulations when handling confidential patient information.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Updated patient accounts with information obtained from internal departments or external sources.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Processed credit card payments from patients in accordance with office policy.
- Provided customer service support to patients who had questions about their bills or payments due.
- Prepared and attached referrals, treatment plans or other required correspondence to reduce incidence of denials.
- Reviewed and verified benefits and eligibility with speed and precision.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Posted charges, payments and adjustments.
Education
Certification - Medical Billing and Coding
Huntington Beach Adult School
Huntington Beach, Ca06.2023
Diploma - High School Diploma
La Sierra High School
Fullerton, California06.1996
Skills
- ICD-10 coding
- Insurance billing
- Customer relations
- Insurance claims processing
- Problem solving
- Ability to multitask
- Data entry and management
- HCPCS
- CPT
- Electronic Health Records
- Word
- Excel
- Claim processing
- Insurance verification
- Payment reconciliation
- Customer service
- Employee training
- Problem resolution
- Time management
- Team collaboration
- Medicare and medicaid process
- Payment posting
- [Noridian, Availity, EHR Your Way, Euclid RCM, EClinical, Epic, Practice Fusion] software applications proficiency
Timeline
Medical Billing Specialist
RSABILL,INC
10.2023 - 06.2025
Certification - Medical Billing and Coding
Huntington Beach Adult School
Diploma - High School Diploma
La Sierra High School
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