Kewal Singh
Mississauga,ON
Summary
Versatile professional with robust experience in event planning, customer service, and IELTS training. Demonstrates a proven track record in organizing successful events, enhancing customer satisfaction through effective communication, and improving students' English proficiency for high-stakes exams. Combines organizational skills with a strong focus on delivering exceptional experiences and educational outcomes. Eager to leverage a comprehensive skill set in a dynamic environment that values quality service and innovative solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Event Planner Associate
The Trucking Network
01.2024 - 02.2024
- Led the planning and execution of corporate events, including conferences, seminars, and retreats, catering to between 50 to 500 attendees.
- Inspected event facilities to confirm conformance to customer requirements.
- Evaluated and selected service providers and vendors according to customer requirements.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Communicated with catering, lighting and sound companies to obtain price quotes.
Customer Service Representative
Tim Hortons
09.2023 - 12.2023
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
IELTS Trainer
Aims Overseas
10.2022 - 03.2023
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Prepared progress reports on student growth to present to corporate leadership.
- Instructed 70+ students in listening, speaking and academic reading and writing.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Personalized instruction based on needs, interests and capabilities of individual students.
Education
Hanson College
211 Consumers Road, North York, ON09.2024
Skills
- Event sales
- Food service knowledge
- Critical Thinking
- Verbal and written communication
- Microsoft Office Suite
- Problem-solving abilities
- Active Listening
- Computer Proficiency
Certification
Advanced Diploma in Computer Application (ADCA)
Timeline
Event Planner Associate
The Trucking Network
01.2024 - 02.2024
Customer Service Representative
Tim Hortons
09.2023 - 12.2023
IELTS Trainer
Aims Overseas
10.2022 - 03.2023
Hanson College
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